New American Funding Reviews
Review by Patrick Whitford for Robert Hofhine
Completed transaction on September 26, 2025
Robert was willing to accommodate our schedules and available for a call whenever we needed to a quick question answered.
Review by Keith Sherman for Andrew Ferrante
Completed transaction on September 25, 2025
Customer service
Review by Kimberly E Pellerin for TJ Duncan
Completed transaction on September 24, 2025
It just took a lot longer than we expected. Sometimes the information we received from Joel and TJ were different, so it was hard to know which one to go with. Also, there was a few times that we heard, let me check on that but we never got a response back. Lastly, our paperwork always had something wrong on it, it would go back to be fixed, but then something else was wrong. Our last closing documents were very different from the previous closing documents that we had signed. Lastly, I don't know where the delay was but because our documents were not ready, our rate lock date was pushed, which cost us an additional $500 dollars. It was not our fault because all the documents were in. Not sure what caused the delay but we were penalized for it. I can say at the start of our loan things were great and that is why I rated things so high throughout this survey. It was the last month and a half where things fell off and we were never sure what the reason for that was.
Review by Ryan Stewart for Joe Olivere
Completed transaction on September 23, 2025
Only had an issue with the deposit. Was supposed to be put into our checking account. Ended up being a mail certified check.
Review by Josue Rene for Becky Brown
Completed transaction on September 23, 2025
With all the obstacles they Kept pushing to get the job done!
Review by Lewis Barnes for David Hohe
Completed transaction on September 22, 2025
Flexibility with a lot of ups and downs throughout the process. Help and clarity on the terms of the loan to make it the best product for my family.
Review by Austin Keyser for Stephen Bontempo
Completed transaction on September 22, 2025
it was smooth
Review by Rebecca E. Clemons for Jason Lambert
Completed transaction on September 21, 2025
Overall it was fine. At times we were discouraged because things we were told kept changing and we end up paying a higher loan payment than expected. But trusting we will be able to get our payment down as we were told in several months. But Jason and Zoe were professional and we appreciated that.
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