New American Funding Reviews
Review by Cynthia Geiger for Cindy Few
Completed transaction on April 9, 2021
Better communication. Calls not made in a timely manner.
Review by William Wettingfeld for Brad Taylor
Completed transaction on April 2, 2021
Loan process started with Brad. Continued down the chain through 2 other people. In the process, important details were lost! This was the worst straight forward refi I have ever been through!
Review by Robert Ballog for Frederick Walker
Completed transaction on March 22, 2021
We had planned to close a week earlier than the original date. All parties will ready and we were informed by Jean Marie (underwriter) we were good to go on the day before. The next day which we were supposed to close we could not get ahold of anyone from underwriting to confirm the release of funds to the title company. It was extremely frustrating as we spent all day trying to track someone down to help us - but no one was able to provide any kind of answers. We had to delay a week as a result
Review by Bethany Jenkins for Melissa Sevilla
Completed transaction on March 18, 2021
Application process was great but follow up and through was terrible.
Review by Shelley Boyer for Marti MollerKnight
Completed transaction on March 13, 2021
Marti played a minor part although she was very responsive. Poor communication once my loan went to the processors. I was asked for the same information multiple times over a three week period, once because this person got my information mixed up with another open file. The closing felt like smoke and mirrors because it was my realtor that was doing the communicating. I was notified via text from my Notary closing would be delayed as the paper work wasn't complete.
Review by Maria Hutson for Robert Tovar
Completed transaction on March 8, 2021
Dealing with Robert directly was great. But the loan application kept getting handed off to others, the communication and service went downhill. I wanted all the closing costs to be part of the loan. But the escrow was significantly understated, as well as the interest in the payoff. So the loan amount wasn’t enough. Kristie couldn’t even tell me why. I figured out the reason myself and told her. She didn’t tell me the closing amount until 10:30 the night before closing. Very unprofessional.
Review by Roy Brown for LaShan Abraham
Completed transaction on March 2, 2021
The Finishing process
Review by Cynthia Henderson for kimberly Lim
Completed transaction on March 2, 2021
Make sure all relevant paperwork is done the first time.
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