New American Funding Reviews
Review by Ajani James Robinson for Reviews Reviews
Completed transaction on May 2, 2025
Nate's service and support were excellent. This process however was fraught with multiple delays (4-5 closing reschedules), seemingly unnecessary, captious decisions by underwriting, and miscommunication and/ or delayed communication regarding the needs and changes required for loan approval. My first experience with Michael Riley was excellent from beginning to end(and this is why I came to NAF for a second loan opportunity). This experience, on the other hand, was stressful and I had to personally do an extraordinary amount of work, following up, and reset of expectations. If this were my first experience or if this were not a family owned property, I would have either given up or lost the sale. Communications between loan processors, underwriters, and attorney could be more efficient, clear, and transparent to the buyer. Overall, I consider myself to be a patient person, but this process really tested it. I am very thankful that everything turned out okay in the end, but I wouldn't want anyone (especially a new home buyer) to go through a similar process. The process aside, Nate was knowledgeable, courteous, and understanding and I want that to be very clear. His service was only slightly under the quality of service I received from Michael. I don't believe that he's to blame for the unpleasant experience. I also don't want any one person to suffer because of my feedback. Hopefully, better communication and better processes will be developed as a result of my honest and direct feedback about my experience considering that this deals with people's living situations and is one of the largest commitments and investments that a person can make.
Review by Terrence Lamar Gross Jr for New Moseley
Completed transaction on May 2, 2025
Entire team made this potentially stressful process extremely simple and easy to understand.
Review by Leslie Byrd for New Bys
Completed transaction on May 1, 2025
they had great personality and kind
Review by Victoria Leigh Poydock for New Tiburzi
Completed transaction on May 1, 2025
Jason and Kristen walked us through the process wonderfully and responded quickly to our questions, etc. I would recommend New American Funding to anyone in need of their services.
Review by Luke Mauck for Jason Browning
Completed transaction on May 1, 2025
Nice people to work with! Jason Browining is very Good at what he does and is always thinking thinking 2 steps ahead! He made things very simple and easy to get through the loan process.
Review by Pamela H. Mayne for New Stewart
Completed transaction on April 30, 2025
mking sure all the boxes were checked off/1
Review by James Bridgeford for Dee Kirk
Completed transaction on April 29, 2025
As mentioned, I felt we go off to choppy start but you and the team corrected in a hurry to close early with a satisfied customer.
Review by Jacquelyn Davis for Dee Kirk
Completed transaction on April 29, 2025
Thank you Dee for helping close on my home! She had a pleasant and upbeat attitude the entire time. She was also very responsive as far as questions & concerns.
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