New American Funding Reviews
Review by Scott McGookin for Noah Ortiz
Completed transaction on June 29, 2022
My loan officer quit her job in the process of my loan getting ready to close. Her supervisor didn't know she had quit for what seemed like two days. NEW AMERICAN FUNDING MISSED TWO CLOSING DATES AND ATTEMPTED TO CHARGE ME FOR EXTENSION OF THE LOAN LOCKS BOTH TIMES. Furthermore, the level of inquiry to my loan which was a 50% LTV loan was absurd. Someone needs to be watching the dashboard of your employees so that you know if they are doing their jobs or not.
Review by Kristen Shelton for Zoae McMillion
Completed transaction on June 18, 2022
My closing was delayed a few days and nothing was communicated till minutes before our appointment. When we attempted to call our loan officer and the other person handling our loan we got voice-mail and no return calls. 2 days went by before I heard from anyone and that was after I called them multiple times. We had to last minute cancel our moving company and scramble to change our work schedules and they didn't even have the courtesy to apologize.
Review by Anijah Shipman for Jill Kirkpatrick
Completed transaction on June 14, 2022
Although my lender was very nice, I did not feel like this was the best experience as being a first time homebuyer. Communication was horrible and it caused unnecessary back and forth. It felt very unorganized.
Review by Laura De for Matt Allsopp
Completed transaction on June 10, 2022
dont like the program and support provided
Review by Nicholas Dambrie for Mo Adebiyi
Completed transaction on June 6, 2022
I’d we closed on time. Thank you for your effort.
Review by Leah Schoen for Jeff Valley
Completed transaction on June 1, 2022
Jeff has a pleasant demeanor and although knowledgeable his communication skills are lacking. The materials provided on the Buyer Accepted Program ("BAP") are devoid of information. Projected costs and actual costs are not accurate. Fees are not clearly disclosed (if disclosed at all). The BAP team seems to always be unavailable or out of office. When offers were sent out they were severely delayed resulting in missed opportunities on homes in a very competitive real estate market. We put an offer on a home, paid for all the inspections, appraisal etc. for BAP to decide that they no longer were interested in funding the loan (despite being involved in every step of the process). Thus, resulting in a loss of money and time. The concept of the BAP is appealing in theory the implementation and execution is sloppy. The constant back and forth was stressful as our realtor and I were always chasing BAP to complete their end of the paperwork. We were able to secure our new home using the BAP program but it was an arduous process and left us feeling like we were hemorrhaging money. We paid an insane amount for a rate lock (discount points $19k) and then were charged a penalty ($1k+) for not extending the rate more than two days before the expiration date. When was notice provided that the expiration date was not a true expiration date? We paid double escrow fees (taxes, broker, agent commissions) on top of paying BAP's fee. None of this was adequately or properly disclosed in advance. If it was properly disclosed it would have given us pause as to whether we wanted to continue with the program. All of these concerns were raised to Jeff and the BAP team as we went through this process. The response we received from the BAP team appeared empathetic but did not result in any substantive ameliorative action. When reflecting on our experience with BAP it is hard to shake the feeling that we were financially exploited.
Review by Jessica Grijalva for Tania Murray
Completed transaction on May 31, 2022
There was a lack of communication. Just constant emails to sign. Luckily I had already bought a home so I was a little knowledgeable but if I had never been through this I would have been lost with the lack of explanation and communication.
Review by Andrea Meyer for Mychael Fields
Completed transaction on May 24, 2022
Shane Roddy and Ricky Hammoud were the most helpful loan officers ever. They were patient and helped me every step they could. Seriously you lost a good one with Ricky.