New American Funding Reviews
Review by Pamela Hicks-Moore for Kristen Rogers
Completed transaction on October 7, 2022
Difficult to communicate with this company’s employees.
Review by Mary Brennan for Kevin Fox
Completed transaction on September 5, 2022
I did not respond to your initial survey request as I didn't have a favorable response and was not going to enlist your company in the future. However, since you made a second request, I thought perhaps you could garner something useful for your business in the future. You "laid off" my mortgage person in the middle of my loan application! Cat Kusmirek has been my mortgage rep for several mortgage loans, refi's, and home loans, AND, has provided EXCELLENT service in all instances. The person replacing Cat, although very nice and personable, self-admittedly, did not have much experience in the type of home loan I was in the middle of obtaining, and the closing was delayed, causing major disruption in the work I had contracted. I will continue to follow Cat Kusmerik to her next mortgage servicing company, KNOWING I will receive the best possible service and advice, as this has always been the case in the past. My advice to you - check the pulse of your customers, perhaps a survey like this one, BEFORE risking losing an excellent employee.
Review by Jerome Sims for Scott Rogers
Completed transaction on September 1, 2022
If I didn't find out about problems at the last minute. This must have been his first case, so I hope he will be better for the next person.
Review by Serena Stockton-Bowerman for Mallory Depuy
Completed transaction on August 27, 2022
It was not just Molly, as I was never sure who my clients and I were working with from one minute to the next. As we went along Molly took over and the experience did become more pleasant as she was on top of thing for the most part. Maybe some more tanning om individual states offered to your employees would help. Other than that we got the deal closed and over all my clients were taken care of and happy with the over all. So I think we all ended on a good note. Thank You Respectfully Serena
Review by Kristi Hecker for Beau Charbonneau
Completed transaction on August 23, 2022
There was not a lot of communication and closing had to be delayed once, almost twice. For new construction, I feel we had plenty of time to be ready to close on time.
Review by April Rienks for Tammy Nguyen
Completed transaction on August 21, 2022
Better communication. More timely responses. Passed the buck to the next person with no clear answers to question.
Review by Kathleen Drago for Becky Brown
Completed transaction on August 20, 2022
The Closing Statement was completely incorrect, the loan costs were calculated incorrectly and I had to wait hours for all loan documents to be redone. I have never seen such incompetence and unprofessional behavior in my life. I am very disappointed in this mortgage company.
Review by Erica Perkins for Corbin Ray
Completed transaction on August 20, 2022
It feels like I got hustled. Once I received a more competitive quote from another loan provider, the numbers from New American were updated and APPEARED more favorable. They were not, however. Once we got to the end the numbers were closely aligned with New Americans original numbers. Things moved quickly and if you appreciate speed over trust, speed is a true benefit. I prefer trust and working on behalf of the person securing the loan.
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