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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 378,666 reviews

Customers were not compensated for their New American Funding reviews.

2.0 May 27, 2025

Review by Michelle Hoberma for Dan Dagenais

Completed transaction on May 27, 2025

Appraisal deadline was missed with no communication from the lender. Communication was lacking throughout the transaction, mainly around appraisal. If the appraisal had not come back on target, the client was placed in a poor situation by the lender of not being able to negotiate that element. When asked, the lender said they would meet the deadline, but did not and also did not communicate it by the end of deadline day . The transaction was completed and funded when it needed to be, which in the end, is all that mattered to this client

2.0 May 25, 2025

Review by Katelyn Ropers for Bien Nguyen

Completed transaction on May 25, 2025

Communication was terrible. Loan officer and processor would never answer phone or emails. I had to evolve my broker to help speed up the transactio/process of replying because the risk of making our clients homeless. Sent three emails on day to get confirmation on re- appraisal and didnt didn't receive anything till several days layer. It could of been avoided to extend the closing. Terrible customer service and support.

2.0 May 16, 2025

Review by David W Fallen for Max Tinder

Completed transaction on May 16, 2025

A complete lack of communication! I'm 62yrs old, I understand things have changed, but certain situations should be handled by a phone call and not an email. I could go into greater detail, but I feel like why bother typing a response. The fact you counting characters says it all. If you really care, someone is welcome to call me and I will be more than happy to explain my frustrations.

2.0 May 15, 2025

Review by Dick Gann for Jenni Feist

Completed transaction on May 15, 2025

Ms Feist appeared to perform the lending process at a typical, as expected for the industry, level. Communications were lacking and contentious. She and her assistant need to take responsibility for their own actions, and engage in training for their communications skills.

2.0 May 10, 2025

Review by Nakea Scurlock for New Drexler

Completed transaction on May 10, 2025

If it wasn’t for Jan at NAF, I would rate this lending institution no stars. Jan remained professional, communicative, and courteous throughout the process. Chris and the rest of his staff lacked common courtesy- never returning phone calls and never available. Terms continued to change without explanation and my client felt profiled. As a 12 year active duty officer, the client was constantly being asked for additional information as well as documentation AFTER closing. We asked the real estate agents on duty (Penny Hayes at Fern Dale in Fairburn GA) was this normal and she said they had never asked anyone else to do this before and she hasn’t seen this happen in 10+ years. It was done without explanation. It’s disheartening to know that predatory behavior still exists, especially to our young minority groups who serve this country. The transaction should have been a lot smoother for several different reasons. I would not recommend NAF for lending or Liberty Communities.

2.0 April 27, 2025

Review by Veta Bateham for New Glick

Completed transaction on April 27, 2025

Lack of transparency on "fees", overwhelm of documents, most expensive way of buying a home. It was not a "straightforward" closing process. Would not recommend.

2.0 April 24, 2025

Review by Matt Ular for Anonymous Anonymous

Completed transaction on April 24, 2025

Myst ve some bought reviews hands down. These people suck. They will ask you how you would like your correspondence and ignore it then call you 700 times a day. No good company is that desperate and after bringing it to their attention they removed my inquiry and ignored it so bad review well deserved. Be very careful with these people. Don't trust them

2.0 April 20, 2025

Review by Kristilyn Lucille Gallien for James Moran

Completed transaction on April 20, 2025

Communication was bad, everyone was going through me yall didn't put stuff in group emails so everyone was able to see all conversations so I had to get ahold of everyone. Lack of communication made the process longer. Nobody could get ahold of anyone on time. In the end Noone told me stuff ahead of time like about the form of payment so I could have that ready. Or the fact that I needed to bring my ID with me. If communication was what it was supposed to be we could have closed on time instead of keep on postponing because something went wrong because we weren't told. Communication is key.

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