New American Funding Reviews
Review by Carl Moise for Ryan Underwood
Completed transaction on July 17, 2022
Ryan was helpful and supportive
Review by Aaren Sullivan for Wes Watkins
Completed transaction on July 17, 2022
Wes was fantastic. He always answered the phone or returned our calls. He was so helpful and didn’t make us feel like a question was ridiculous or unwarranted. I will work with Wes again when it is time to refinance. However, my experience with Tori Harris was horrible. She never answered the phone or retuned a call. She deliberately held up the loan process and was extremely rude to us, my realtor, and my escrow officer. She asked for things she already had. If she didn’t know what she was doing and she’s leaning, that’s fine but treating people like they do not matter during an emotional and stressful purchases is inexcusable. She needs training in customer service skills. If she is overworked, then more loan processors need to be added to alleviate the work load. Especially in this market. I will never get a new home loan from New American again. I will work with my local bank who know how to talk to people and understand how it works in Amarillo. If she acted this way here, no one would want to work with her. She is lucky she works for a large company.
Review by Holly Galbraith for Maria Jondahl
Completed transaction on July 17, 2022
Easy to communicate and efficient
Review by Jon Reed for Eddie Correa
Completed transaction on July 16, 2022
Jen is amazing
Review by Lisa Marchese for Chrissy Brewer
Completed transaction on July 16, 2022
Chrissy always answered me in a friendly, timely manner!
Review by Lisa Mcalister for Shahryar Ahmed
Completed transaction on July 15, 2022
The staying in touch call backs and information updates
Review by Nancy DeLeon for Tim Lentz
Completed transaction on July 15, 2022
Communicating with Tim was excellent. He explained everything and answered all my questions.
Review by Glenda Sheley for Rochelle Crowder
Completed transaction on July 14, 2022
From start to the end everything was done great.
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