New American Funding Reviews

We were kept up-to-date on every thing and your team responded quickly to our questions. AND we closed in 3 weeks!

Fast, friendly service

***It's nothing at all that's Noah's fault.*** My complaint is that this company waited nearly three weeks after the successful bid to even start processing the file. In the last week, I was asked for an insane amount of information, and everytime I submitted something, the processor Stephanie Minjares would tell me "we have everything we need" "we'll be done very soon" this went on for a week or so. Like... They argued for nearly a week about a bank statement I provided because it apparently needed to be a full page photo... And then waited until the day before closing to tell me that I needed to contact my lawyer for documentation to provide proof that the account was even mine?! AND this was *after* I was told "don't worry about it. It won't be an issue" going into the weekend before when I specifically asked so I had time to get the documents I might need? I also had to schedule and run to the IRS office in breakneck speed. While Stephanie was kind to say "I've never seen anyone get through the IRS that fast"... It should be a clear indication that you should be asking people to schedule appts with those offices way before when I was asked to. I frequently would submit documents, and not get a message or even a recognition of receipt from Stephanie. There was a three day gap in communication at one point. She apologized after I emailed her again... But I shouldn't be having to ask my company for information... They're supposed to be working on the file and guiding me. Requests made weren't particularly clear. It would have helped being asked for specific documents... Most often I would just get something like "do you have anything that says..." Or "we need something showing that...", I would turn what I had in, be told "yep, this is what we need" and then find out a couple days later that it's not sufficient, they need *this thing*... Which I could have provided days before had I been asked for it specifically. Most of the time I would turn stuff in in 20 mins from being asked for it, and then not hear anything at all until the afternoon of the next day... It was very frustrating. My realtor Beth started stepping in the day before closing and pushed to close on time because the loan side of things kept asking to push closing back... so the "resolution" to get us to close on time was to make the file a "priority"... The day before closing. I felt that considering what was going on, it should have already been a priority, and the only reason it got to be was because my realtor pushed the envelope when I was getting the run around. Suffice it to say, I felt extremely confused, concerned, frustrated and had to jump through so many hoops to close on time. It was a particularly difficult experience and while I'm glad to have the loan finally, I don't know that I would recommend NAF to a friend.

Communication and follow up with Jon and Colleen was very good!! Friendly service!

Cole was very personable

We expressed our choice for both the title company and having our closing documents notarized more efficiently.

Rodney had a great blend of responsiveness, insight, and friendliness early in the process. He quickly earned my trust and was a pleasure to work with.

5 stars for Rodney Ream. He went above and beyond to bring our closing back on track. But not happy with the company as they did not give CD on time, and made multiple mistakes when they did provide it. Additionally they almost delayed the closing because of their incompetence regarding various steps of the process.