New American Funding Reviews

The loan officer (Brandy Hope) we've worked with is great. Communicates professionally and timely. The rest of the team has left us incredible disappointed and no one has any resolution. We have an email saying everything was approved and a closing date scheduled. The first mistake, someone didn't process the closing documents and closing was delayed 4 days. And then a No Name Underwriter requested an employment document that doesn't exist. We've had to restructure our loan, delay weeks, pay more to our current residence and lost deposits for repairs in the new home. This office seems apathetic to the stress their clients experience trying to secure a home.

New American Funding is an absolute joke. I went to apply for a USDA Loan and the Loan Officer I spoke to on the phone went on a tangent about how FHA Loans are better, yet I do not qualify for an FHA Loan. I explained my situation to him, letting him know that I don’t have the money for a down payment and I would like a USDA Loan. He didn’t even look at my qualifications but instead took it personally and refused to even discuss USDA Loans. If you people offer USDA Loans, why deny them of one? Go somewhere else for your mortgage loan, especially if you want a USDA Loan. These people are liars!

If your looking for the worst experience your in the right place with Ela short. Very unprofessional person .poor customer service.

Today, the guy trying to get me to agree to the loan changed up the details and literally DOUBLED the amount of money I’d need to have a closing. I told him I needed the day to talk about it with my spouse, and I’d like to reconnect tomorrow. The reply I received is pasted below in quotes. Such a flippant attitude towards me and my money is really disconcerting. I clearly won’t be financing with them... “I set these up under the assumption that you had already decided that you have cash or equity available to you to pay the [debt]. Surprised that now that the time has been spent you are hazy on that. With all due respect, I can't sink anymore time into these files if you are committed to refinance the [city] property with us. Please check credit karma for your updated pricing on any given day. I will leave the file set up and ready for you.”

Zane was not serious about his work. They pull your credit. Get every single details and never talk back, never answer calls and reply text sometime with a lot of excuses for not replying you. Stay away from them.

Be aware of Dominic, he pre-approved a client in January and then gave her agent a pre-approval letter in March saying his customer was still pre-approved and through underwriting. Then come to find out buyer is no longer qualified because he qualified her with interest rates from January. Every good lender watches interested daily let alone after 2 months. It cost us possibly the purchase of our home we had an offer on and the sellers of that home. IF you are searching for home loans stay away from this lender. Make sure they are checking rates daily, it can make a difference on what you originally qualified for and when you actually find a home. Thanks Dominic for ruining a families dream by your carelessness.

I had the opportunity to work with Sam Ellsworth and his team. He will lie and lie right to your face. Spent 3 months trying to work with him and his team. They kept stringing me along. Went to Root Mortgage (a local lender) and closed the loan in 23 days start to finish including appraisal. Still was being lead along even after I had the mortgage I needed from another lender. Do NOT waisit your time.

Avoid Sam Ellsworth and his entire team. The reviews on Google do not reflect his poor efforts. He stopped responding to all phone calls and had his team deny our loan due to the birth of my child. After being in the home two years now, I am so happy I chose to go with a local lender! Don't make my same mistake. Took them 4 months to do nothing, local lender approved us in 3 weeks start to finish. Glad we didn't loose our dream home! NAF is unethical in many retrospects. Sam is a very poor leader.