New American Funding Reviews

Loan agent was responsive and straight forward, but the backend was sloppy and misleading. My docs that showed up on the day of signing were different than what had been shared throughout the process. I refinanced and at the last minute with out my knowledge they included three other credit cards to payoff, even though they did not affect my ratio's AND I had already paid them off. What they do on the backend is not transparent, as my loan officer was not even aware.

Employee accountability could be better. We very nearly didn't get our mortgage because our 1st loan officer was giving false information and he got fired. The 2nd loan officer we got was much better with communication and honesty. It was extremely stressful but thankfully it worked out in the end

The loan officer I worked with was fantastic. The underwriter for my case however had no regard for my time, my privacy, or my needs. I was just another risk assessment in line and my life was put on hold for nearly a week trying to accommodate these people and get them the new documents they requested each day. It felt like I was working 9-5 right with them trying to get everything they needed in. It got to be so invasive of a process when it came to my personal life, job, and family relationships that I had to send in relationship disclosures and proof that my grandfather is my grandfather. It was just wild. My friends who have bought houses told me they didn’t have to go through so much and one had worse credit than I do and he was still able to obtain a loan with half the hassle, had I known where he got his loan through I would have went there instead of New American Funding. If you’re looking to close on a deal quickly, I wouldn’t recommend. The website claims they’ll close within 14 business days. I had to extend my already 1 month closing time by a week so that they could finish my loan process. No seller credit was provided. Just overall I’m relieved the process is over and my loan is funded but I wouldn’t recommend this company to anybody trying to obtain a FHA quickly.

I think that knowledge is key to any endeavor to make wise decisions. New American, although worked hard, perhaps would need to understand the requirements of a VA Home Loan better with training sessions suggestively. This way, the borrower can be better prepared and that the campaigns would move more evenly. Still, if it were not for my loan officer and the heart that he has, I know my experience would have been much harder. I thank God for Adam B.

Was great for the original purchase and one refinance. this second refinance we started mid May has turned into a nightmare, closing was to be mid June, then late then the 30th of June they said to bring just June's interest to closing, even after checking multiple times regarding June's payment as far as whether to pay it or not, concern over late fees, etc. it was continually suggested to hold the payment, that if we paid it we would actually need to bring a large sum to closing. here we are end of June, no closing, no updates, a heavy late fee with no credit so far, and potentially a late payment reported on our credit which is a big problem, plus now their system wants 2 months of payments and late fee. I've filed a complaint with the current loan side and the refinance side. I will update with their resolution and update the rating accordingly. UPDATE: they are working rapidly and escalating to get the late fee resolved, paid June's payment, now pending a response on the credit reporting aspect.

Getting a hold of Ashly on the phone was hard. Especially when you can find your words for an email.

Throughout the process, there were numerous occasions where communication was done via the phone with limited follow through in official documents and written communication - eventually resulting in mismatches towards the end of the process, using the lack of documentation and the timelines against me to force into a cornered decision.

Little hiccups with the paperwork.