New American Funding Reviews
Review by Larry Yeager for Chris Loughnane
Completed transaction on September 9, 2021
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Review by Dina Dean for Chris Loughnane
Completed transaction on September 9, 2021
Everyone is so busy that it's hard to get in touch with someone in a timely fashion.
Review by Ari Dennis for Chris Loughnane
Completed transaction on September 9, 2021
I can’t fairly judge the new guy that was assigned to my case, because he came at the very end of the process. However, it took months to finally get my loan approved...which I feel was due to a lack of miscommunication. There was numerous of times where I’d call, leave messages and emails and goes days even up to two weeks where I’d hear from someone. I’m actually still waiting to receive my funds and to get a proper update on the payment process. Overall I’d get my experience a 3/10.
Review by Bradley Richardson for Chris Loughnane
Completed transaction on September 9, 2021
It was just a long process to get everything approved, much longer than anticipated but at the end of the day it got done and we are happy that it's all done and got a fixed rate loan and money to make improvements.
Review by Peter Amato for Chris Loughnane
Completed transaction on September 9, 2021
The one thing I found was once Chris got your application in day one he answered the phone he was on top of it, after the third day I left three messages three days in a row with no return phone call. I sent an email with no return response. One suggestion I would have for Chris is to follow your clients all the way through the process even if you don’t have an answer return the phone call or a simple email. I even text and he said I’ll call you in just a few minutes still no response
Review by MARK SMITH for Chris Loughnane
Completed transaction on September 9, 2021
The communication and process was extremely slow. Even after a few bumps the process took almost 4 months to complete. Our part of these delays would not total 2 weeks. So even at 3 months this was the worst experience with a refinance we have ever had in our lives. I really did not want to give this review, but future clients need to understand this happens. Hopefully this will help improve their services for future customers.
Review by Benjamin Lynch for Chris Loughnane
Completed transaction on September 9, 2021
At times I felt quite u sure as to the status of my loan, next steps, timelines, etc.
Review by J. Reed for Chris Loughnane
Completed transaction on September 9, 2021
Although I was able to buy down the rate as desired, Chris' communication was average. I had to reach out numerous times during the process to get information or have questions answered after hearing nothing for 1-2 weeks. Again, the deal in the end was great, I would just encourage Chris to communicate pertinent information in a more timely fashion.
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