New American Funding Reviews
Review by ROBERT GOLDSMITH for Chris Cooke
Completed transaction on September 9, 2021
Did not disclose point up-front. Files lost on numerous occasions. Did not disclose that points are not tax deductible if refinancing with the same lender.
Review by Glenn Gibson for Khodor Hoballah
Completed transaction on September 9, 2021
The communication was very unprofessional. The final phase with the processor was unacceptable. I was pleased with Khodor but the final phase was not at all like my first experience.
Review by Courey Cobb for Khodor Hoballah
Completed transaction on September 9, 2021
None
Review by Sharon Miller for Kelley Team
Completed transaction on September 9, 2021
when I started working with the buyer they were already approved for the loan so i don't recall ever speaking with her the other agent should be rating her.
Review by Carla Penaherrera for Maui Parra
Completed transaction on September 9, 2021
A lot of miscommunication from her assistants . Several times I had to send the same paperwork or people from the same office would contact me with matters that had been resolved . There should be better communication within the office and between the assistants.
Review by Katherine Folkner for Matthew Hoffman
Completed transaction on September 9, 2021
Not all Matthew's fault. I originally worked with someone else who left the company (probably fired) who lied to me, and then nobody picked up my loan and I had no contact info or anything.
Review by James Speller for Matthew Hoffman
Completed transaction on September 9, 2021
It would have been nice to get more updates on my loan status. I was a bit upset when a day before closing I was contacted on missing documents and issues with verifying my employment when I already had a closing date. I would think that the mortgage company would have all their duck in a row before setting a closing date. I was on vacation having to take time away from my family to being on the phone with the insurance company a few days before closing because I needed to increase my coverage.
Review by Lillian Hollis for Matthew Hoffman
Completed transaction on September 9, 2021
Departments not on the same page. Not giving me information the was pertinent to my loan. The numbers on the Disclosure document about the loan was always changing. At one point I did cancel the loan by email because I was getting the run around. At the closing I had to give over $200 to someone that was never discussed with me. It was a bad experience all the way around.
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