New American Funding Reviews
Review by Paul Martinez for Jason Pearce
Completed transaction on September 10, 2021
Rate wasnt locked initially after sending in required Ws, stubs...etc.. Senior Processor Lisa was excellent and saved me from walking away.
Review by Celena Castro for Zack Bazzi
Completed transaction on September 9, 2021
Not really, I'm just glad it's over & done with.
Review by Linda Saflarski for Zack Bazzi
Completed transaction on September 9, 2021
The process was long and drawn out. The senior processor that my file was given to was difficult to communicate with unless she initiated the contact via email, which she did multiple times asking for more and more documents repeatedly. Zack was initially very attentive but faded into the background quickly after I submitted my application and all of the documents he had requested. The notary contractor experience was awful! This experience was just ok...nothing to recommend here.
Review by Nakia Jones for Rekhshan Hyder
Completed transaction on September 9, 2021
Communication could have been better not sure to what level. There seemed to be a breakdown at the supervisor and underwriter positions. Rekhshan herself is very pleasant, professional and easy to work with.
Review by Ruslan Filyukov for Michael Seago
Completed transaction on September 9, 2021
Communication started off pretty great. Michael answered questions through txts and calls and would proactively stay in contact. As the time went on, that fell by the way side. Our closing took 3 months. I feel that the only reason it didn't take longer is because I had to continuously reach out and bird dog the process. It felt like our loan just got lost in the process and by reaching out they remembered. No reason for this to take 3 months. Started strong with a disappointing finish...
Review by Jesse Duckery for Sema Kaderi
Completed transaction on September 9, 2021
Let me start by saying I appreciate Sema Kaderi for her assistance. That said, it was such communication difficult at times. Furthermore, Ms. Kaderi's frustration was evident throughout the process. This meaningful process deserves patience and understanding with the customer. We had a lot of questions and it appeared to feel overwhelming to Sema. With that, we felt uncomfortable.
Review by Angel Anderson for Mark Dawson
Completed transaction on September 9, 2021
It could be my loan officer & processor had a lot of business. But prior experiences obtaining a loan or refi, my originator and processor were fast good with updates. This time, turnaround for a reply was reasonable, but not right on it. There was a hiccup with the notary, and I needed a reply asap. They had provided the escrow officers info so I called, then I notified my lending team that I didn't have to write a new check. Not terrible, nice, but not superb.
Review by Deitra Pichey for Mark Dawson
Completed transaction on September 9, 2021
This process took approximately 5 months. My paperwork was lost and communication lacked especially with Bige. Mark did a good job trying to smooth things over but the process was not the best experience.
Smart Moves Start Here.