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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 374,524 reviews

Customers were not compensated for their New American Funding reviews.

2.7 September 9, 2021

Review by Janet Davis for Diana Lombard

Completed transaction on September 9, 2021

From initial contact to funding the loan time length was 3 months. I thought it took much much longer than it should to process the refinance.

2.7 September 9, 2021

Review by Monica Flores for Diana Lombard

Completed transaction on September 9, 2021

Communication, is key I had to call to keep myself updated in the steps regarding loan

2.7 September 9, 2021

Review by Jessica Dow for Diana Lombard

Completed transaction on September 9, 2021

Diana was great when we spoke on the phone, but I felt like I had to initiate those phone conversations because email communication was not always as quick as I would have liked (within 1-2 business days). The entire refinance process also took 4 months, which was much longer than expected. Since the process was delayed/slower than expected, it would have been nice to have some additional communication on next steps and timeline. Thank you for your help Diana, we did close on a successful refi.

2.7 September 9, 2021

Review by Tucker Harner for Wayne Leonard

Completed transaction on September 9, 2021

I feel as though I was constantly reaching out to New American Funding to figure out what the next steps were.

2.7 September 9, 2021

Review by Randall Nilsen for Kat Lee

Completed transaction on September 9, 2021

I chose to proceed with New American primarily because of Kat - she was absolutely awesome during the early stages. However by the end of the process - even now - two weeks after the close I am so upset with the way she and her colleague Marilyn Greene handled the deal. It could have been Marilyn that dropped the ball and Kat that picked up the pieces but I certainly wouldn't go through it again.

2.7 September 9, 2021

Review by Rosbel Franklin for Jeffrey Keeter

Completed transaction on September 9, 2021

the fact that Jeff is a hard worker

2.7 September 9, 2021

Review by Oscar Placencia for Jeffrey Keeter

Completed transaction on September 9, 2021

Keeping the process in a timed organized manner that is easy to follow. We started this in February and finished this in late April.

2.7 September 9, 2021

Review by Kevin Fenske for Ted Homeyer

Completed transaction on September 9, 2021

People keeping in contact with you let you know what’s going on instead of waiting weeks before you hear from them and making sure that you get a proper estimate on payments we started out at 30 years wound up going to a 20 year then they charge me more points and upped the fees then it took another couple of weeks and then they charge me more fees and the points and charge me to have a desk appraisal chart done On my property it took over two months to get things done

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