New American Funding Reviews
Review by Joshua Stern for Andrew Encinas
Completed transaction on September 9, 2021
Andrew was kind during the process. I would have appreciated more attention to detail about what we discussed. I also would like a process of communication between departments. Since I was refinancing with New American and already had a loan through them, It caused a lot of stress receiving phone calls telling me to make my payment.
Review by Joseph Morris for Andrew Encinas
Completed transaction on September 9, 2021
delayed many times. Took too long for the loan approval, just couldn't what documents they wanted. I believed this the faults of the underwriters. For instance, when the loan amount was reduced, I was not told till closing
Review by Tom Devine for Elizabeth Vazquez
Completed transaction on September 9, 2021
Nothing to say
Review by Faline Connelly for Chris Cooke
Completed transaction on September 9, 2021
While Chris did work hard for me he made statements and promises he couldnt entirely keep. I appreciated that he was responsive and tried to answer my questions. The problems I experienced were mostly with the so called Processor Margaret Shelby who does not know how to do her job, was unprofessional, hung up on me once, caused me a lot of extra stress I didnt need, and pulls down the whole company by having an attitude. It appears to be some kind of nepotism or favoritism !
Review by Geraldine Ramos for Andy Kim
Completed transaction on September 9, 2021
Neither bad nor stellar. Knows more about Mortgage Credit Certificates now with my refinance circumstance. Appreciated him reaching out to offer a lower rate.
Review by Natalie Metaxas for Matthew Hoffman
Completed transaction on September 9, 2021
Matt was very kind and patient. He is also very attentive. He didn’t quite understand some aspect s of the loan I would have expected but overall was excellent
Review by John Eckman for Matthew Hoffman
Completed transaction on September 9, 2021
Conflicting information several times from Matthew vs processor. Said they didn't need certain info and then they did. Compared to previous mortgage and refinancing experiences, this one was rather vexing at times. Too often felt like "the left hand didn't know what the right hand was doing." Matthew, et al were pleasant enough to deal with but entire process was overly annoying at times.
Review by Shaina Harcourt for Moe Hoballah
Completed transaction on September 9, 2021
was not Moe's fault, but everything and one else....
Smart Moves Start Here.