New American Funding Reviews
Review by Austin Parks for Tonya Acree
Completed transaction on March 5, 2025
Gloria that deals with getting all the paperwork done and submitting it doesn't know how to do her job and is very rude. We love Tonya but we do not like Gloria.
Review by William Olson for Kaitlyn Scalera
Completed transaction on March 3, 2025
Not taking money from someone that wasn't yours and messing up someone's perfect bank record for it.
Review by Taylor Ritter for Sean Chandy
Completed transaction on March 1, 2025
I wish there had been more transparency about how realistic certain deadlines were and a quicker response to what type of loan we actually qualified for.
Review by Jose L Mont for Nicholas Sahagian
Completed transaction on February 26, 2025
I started my cash out refinance back in October with Jenelle Okuma, and ended it badly. She wouldn't consider a contract of new employment and completely dismissed that I was currently with a company howbeit as a 1099 employee but the same line of work. I then started with Nicholas and He was pretty accessible and knowledgable. But the whole underwriting experience was terrible! Underwriter kept asking for out of the norms documentation such as 4yrs tax returns to average real estate income I was NO LONGER RECEIVING! And it just went on and on from there with unusual documentation request such as evidence documenting how a $2000 tax debt from my 2020 tax returns were paid off. As an experienced Underwriter myself with over 25 years experience in the mortgage industry, it should never take almost 60 days to close a cash out refinance especially in this slow market. I have been a long time customer with an excellent payment history and this experience was frustrating and stressful and I almost started to question if I were a caucasion with a similar profile, would I have been asked for all of this? Prior experiences with NAF were much more pleasant, but these 2 experiences really left me with sour grapes.
Review by Desmond Wiggins for Noah Georgian
Completed transaction on February 4, 2025
It took way longer than I
Review by Michael Chu for Armine Arutunian
Completed transaction on February 1, 2025
At first everything was amazing. Amazing communication. Then I noticed a crack. Added costs to buy points to lower rate without my consent. Since then, I found it hard to trust the consultant and commination became frustrating. Near the end of our time working together, commination was scrappy. Everything had to be done NOW; this was difficult because I work in an area with no cell reception for most of the day. All in all, consistent honest communication is all I'm looking for, and I feel that I did not receive that.
Review by Alisson Raquel Smith for Jose Moore
Completed transaction on January 30, 2025
Better communication
Review by Eunice Grant for Melissa Mason
Completed transaction on January 28, 2025
Communication
Smart Moves Start Here.