New American Funding Reviews
Review by Dennis Pankey for Steve Schauer
Completed transaction on March 30, 2017
steve cares about his clients
Review by Tsutsuy Esteban for Anonymous Anonymous
Completed transaction on March 20, 2017
At times I would not get a response to my questions until the next day. I was not informed ahead of time of certain things I needed to do that were time sensitive.
Review by Robin Havrda for Anonymous Anonymous
Completed transaction on March 18, 2017
I felt that service/personal were respectful but communication was lacking. I often asked where we were in process with no response. I had not done a mortgage loan for more than 30 years so did not know what to expect and how the process worked. The whole process was stressful but felt that it would have been a lot better if communication was better. Only received the automated "where you are in the process" e-mail at end. You have an issue here. Thank you.
Review by Chhivly Ngor for Anonymous Anonymous
Completed transaction on March 16, 2017
first consultation was very informative. Wendi is helpful. however, I wish I wasnt told clearly regarding the gift certificate. there were a big miscommunication. The problem was I wasn't told in advance to have the gifters bank account and other info. Last minute documents was so stressful and hussles. overall, I would recommend my friends to her
Review by Miguel Fimbres for Anonymous Anonymous
Completed transaction on March 14, 2017
She is very dedicated to her work,She answers any questions we had at any time of the day.
Review by Cecil Smith for Anonymous Anonymous
Completed transaction on March 11, 2017
After the final documents were signed and delivered it seemed like we were given the bait and switch over the fees charged with regards to the radio commercial that we had listened to before deciding to do the refi on our house. The radio infomercial says that there will be no added fees, but we had to pay about $5K which was added onto our loan. The radio makes you feel like you will not be charged any fees for doing the refi.
Review by Jeff Birkmeyer for Chris Allen
Completed transaction on March 4, 2017
Chris is great, all commutations with him were excellent and his direct support is not lacking, his support staff is incompetant and were terrible at communication. My questions were either not answered or outright ignored, requests were unclear, generally very frustrating. If in this survey I could give Chris a five, and Athena a negative three, I would.
Review by HERSCHEL DELOACH for Anonymous Anonymous
Completed transaction on March 4, 2017
The initial experience was excellent Michael was pleasant positive and gave great input as to the timeline for getting things done. Then when loan was underwritten it took a turn for the worst. Some of the information he gave me was totally incorrect. He spoke to me in a condescending manner. That I found unacceptable. I speak from 30 years of experience in the mortgage industry. I believe he would do better to leave the underwriting to the underwrters.
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