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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 377,990 reviews

Customers were not compensated for their New American Funding reviews.

3.7 March 8, 2023

Review by Mitchell Wade for Kaitlyn Scalera

Completed transaction on March 8, 2023

Everything was great until we had to work with our loan processor Samuel and then it became difficult and frustrating

3.7 March 6, 2023

Review by Mark Peters for James Hutchins

Completed transaction on March 6, 2023

I have nothing but good things to say about James Hutchins and Brian Kimball, however Lisa Stock made this the most stressful experience I have ever had in closing a loan. Her lack of customer service experience and her inability to respond to questions was never racking and caused unneeded stress thru the process. She would repeatedly ask for the same information over and over again never acknowledging when she did receive it. Hence never looking and understanding her emails. I am well aware I am not her only customer and I appreicate that but when you work with a person and you are dealing with their money and there home you better be clear, timely and have answers. I am still dealing with closing things that she told me would be taken care that were not. She is ill informed and made the experience very stressful. Have a heated conversation with her concerning me living in one state and working in another resulted in me having to send her google maps and finally I reached out to James so he could take care of it. Breaking down in tears out of pure frustration is not good customer service. That is by far my biggest complaint is her lack of just plain customer service.

3.7 March 3, 2023

Review by Jacob Campbell for EJ Assi

Completed transaction on March 3, 2023

Once we had decided to move forward with the refinance he was very reactive and things moved fast.

3.7 February 27, 2023

Review by David Butler for Tanya Grimaldo

Completed transaction on February 27, 2023

There was a glitch at closing. It was not made clear that our $5000 down payment was credit to us. Our closing lawyer call 3 differnt people at your office and no one was available to ansewer. We had to get the owner of our law office to say we defintlly should get credit for the $5000. This was not Tanyaa's fault. She was very good at her part of this process.

3.7 February 22, 2023

Review by James Nolt for Daniel DiRenzo

Completed transaction on February 22, 2023

Better communication throughout the whole process

3.7 February 20, 2023

Review by Evan Dunaway for Devin Davis

Completed transaction on February 20, 2023

Thank you!

3.7 February 14, 2023

Review by Enith Pozo De Perez for Jeff Glick

Completed transaction on February 14, 2023

All good, however I think I lack guidance for the closure

3.7 February 14, 2023

Review by Miguel Villamin for Pilar Bustamante

Completed transaction on February 14, 2023

Pilar made sure we all the required documents were taken care of.

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