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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 374,652 reviews

Customers were not compensated for their New American Funding reviews.

3.3 September 15, 2020

Review by E.Cole Batchelor for Anonymous Anonymous

Completed transaction on September 15, 2020

It would have been nice if I received a congratulations phone call from Jared or a call saying anything at all when my loan closed. From the night we signed our final documents I never heard from Jared again and still haven't. Pretty bad customer service after working with him for 4 months on my very difficult refi. Linda was amazing and so reasurring.

3.3 September 15, 2020

Review by John Schoenfeld for Anonymous Anonymous

Completed transaction on September 15, 2020

The process took months longer than promised. I turned down other loans in favor of this one costing me in the $2,000-to-$3,000 range. I recognize most of the culpability lies with others, and Mike attempted to compensate by having others absorb lender fees, but the time and cost of taking NAF's loan left me nonplussed.

3.3 September 15, 2020

Review by Eutiminio Figueroa for Anonymous Anonymous

Completed transaction on September 15, 2020

Bertha's costumer service was fine, but the lack of commumication throighout the process, is what I do not appreciate. It would have been nice to know where we were at, than not knowing and just be wondering if we had qualified for the loan or not. Also, when emailing, calling of texting, she could easily take 2 or 3 days, if not more, to reply. Besides the communication issue, she was very nice in person.

3.3 September 15, 2020

Review by Terrill Jones for Todd King

Completed transaction on September 15, 2020

More communication from you Todd DURING the process when we have questions, not having to communicate through Marcela.

3.3 September 15, 2020

Review by Jay Moldenhauer-Salazar for Anonymous Anonymous

Completed transaction on September 15, 2020

My wife Sarah and I a rough start with Heather, who was fairly task oriented and cold. Our realtor provided this feedback, and after that Heather was extraordinarily helpful, proactive, and kind. Thanks to Heather through the last 2/3 of this process. I received regular e-mails from individuals I'd never heard of and with very little context, many marked "URGENT!" This created a dizzying and stressful experience. Who are these people? Why is everything urgent? Isn't there an easier way?

3.3 September 15, 2020

Review by Ellen Orenstein for Anonymous Anonymous

Completed transaction on September 15, 2020

My dealings with Misty Payne were unsatisfactory. She kept asking for the same information over and over. She did not follow through, even when she promised to do something. When there were issues with Union Bank she did not try to find out what the problem was - which was a communication that had nothing to do with my loan. When Heather took control, the problem was solved within a very short time but I think she should have kept a closer eye on Misty from the get go.

3.3 September 14, 2020

Review by Janellie Rivera for Anonymous Anonymous

Completed transaction on September 14, 2020

The team pushed it through and made it possible.. very thankful for all.

3.3 September 10, 2020

Review by Petra Luh for Anonymous Anonymous

Completed transaction on September 10, 2020

The communication between Albert and me was prompt and pleasant.it was the underwriter and processor who were vague and unprofessionally slow. I stay with my lenders, thank you

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