New American Funding Reviews

Jenny is always so helpful which is why we prefer Jenny to handle our property mortgage. Thank you so much for all you do.

The team and the support they gave us along the way

At the end, WE GOT THE HOUSE! That was the goal and we reached it.

Communication with the processor would have made this a very good experience, but was unfortunately not that. We understand severe weather and family issues arose. Everyone has their own lives and things happen out of our control. However, several unanswered calls to her. Days without hearing updates. She didn't even realize when our closing date was set for until the day of, when the title company tried getting in touch with her. Even they were agitated by it, and we ended up closing a week behind schedule because she didn't have a verification letter and we were unaware of this until the day of closing, and it was something that she needed weeks prior and was given the contact information for her to get the verification, but we were unaware she was not able to make contact with no communication from her about this weeks or even days prior to closing. Several things came up last minute, about needing this or that and supposedly it would be the last thing needed, when in fact it was not. She was very friendly to talk to and knowledgeable, when we could talk to her. We understand we're not the most important people in the world and we may not be the only clients she has, but it was very difficult to get in contact or get a response, even through email. We still have one that has yet to be answered. We tried to have everything back to her as quickly as possible and it just seemed like the ball was dropped when it came to communicating with us. Not a very good experience with buying a home for the first time. We just did not feel like a priority. Again, very friendly and kind and possessed good knowledge for the most part, but the questions and anxiety of not knowing if we were good to continue after this or that was submitted, was stressful to say the least. We're just glad this experience is over and we were able to close. We have avoided giving a survey because we did not want to sound ungrateful or even really bring this up because it was truly a blessing for us to get our home. But Hopefully this gets to the people that need to see this so that this can be addressed soon and customers are left feeling good about the whole experience rather than aggravated and disappointed. We do not want anyone to lose their job or get in trouble over this, just for it to be improved for the next person. Communication is key to the success of any relationship and this was not a good start to feeling like we have a good relationship with New American. Hopefully that changes.

The loan process was handled efficiently.

Working with John Golobic during my home buying process was truly one of the best decisions I made. Buying a home is widely known to be one of the most stressful financial experiences a person can go through, and I can honestly say that John made what could have been an overwhelming process feel manageable, understandable, and even enjoyable at times. From the very beginning, he approached everything with professionalism, patience, and a level of care that immediately made me feel like I was in good hands. One of the things that stood out most about John was his communication. No matter when I had a question or concern, he was always available and responsive. Whether it was a quick clarification about a document, a deeper explanation of how something worked in the mortgage process, or simply reassurance during a moment when things felt uncertain, John always answered my calls and made sure I never felt like I was navigating the process alone. That level of availability and reliability meant a lot, especially during a time where so many moving pieces can make the experience feel overwhelming. What I appreciated even more was that John didn’t just move me through the process step by step. He made sure I truly understood what was happening along the way. Instead of simply telling me what needed to be done next, he took the time to educate me on the reasoning behind each step, the financial implications, and how each decision would impact me both in the short term and the long term. That approach gave me confidence and peace of mind knowing that I was making informed decisions rather than just signing paperwork without fully understanding it. Throughout the entire process, John consistently demonstrated patience and professionalism. There were moments where I had multiple questions, needed clarification, or simply wanted to double check things to make sure I was comfortable moving forward. At no point did he ever make me feel rushed or like my questions were inconvenient. Instead, he welcomed them and treated every conversation as an opportunity to make sure I felt confident and secure in the decisions I was making. Another thing that made a huge difference was his ability to bring a calm and reassuring presence to what can often be a high pressure process. The mortgage and closing process involves many timelines, documents, and requirements, and it is easy for buyers to feel anxious or uncertain. John had a way of explaining things clearly, laying out what to expect next, and making sure that every step felt organized and under control. That level of guidance removed a lot of the stress that typically comes with purchasing a home. Beyond his technical knowledge, what truly separates John from others in his field is the way he treats his clients. It never felt transactional. It felt like he genuinely cared about helping me reach my goal and making sure I was in the best possible position financially. He approached everything with honesty, transparency, and integrity, which are qualities that matter tremendously when you are making one of the biggest financial decisions of your life. By the time we reached the closing table, I felt confident, informed, and grateful that John had been guiding the process the entire time. His expertise, responsiveness, and willingness to go above and beyond made an enormous difference in my experience. I can confidently say that if you are looking for a mortgage professional who is knowledgeable, patient, communicative, and genuinely invested in helping you succeed, John Golobic is someone you absolutely want on your team. I would recommend John without hesitation to anyone going through the home buying process. He turned what could have been a stressful and confusing experience into one that felt structured, supportive, and ultimately successful. Having someone like John in your corner makes all the difference.

I’m extremely grateful to Rafael. His support was key during such an important process for me. He was always patient, dedicated, and had a positive attitude. He explained everything clearly and gave me the confidence I needed. I highly recommend him 100%.

Leonard and other NAF team members were very professional, easily reachable and worked hard to make deal on time