Skip to main content

Beware of fraudulent calls claiming your home is scheduled for an auction or foreclosure sale from unauthorized phone numbers or emails.

Official NAF Servicing emails only come from @naf.com or @nafinc.com domains. New American Funding representatives will never instruct you to make payments to unverified third parties, transfer funds outside your official account portal, or use unauthorized callback numbers. Report suspicious emails calls to Customer Care at 800-893-5304 or CustomerCare@naf.com.  Protecting Yourself from Mortgage Fraud

Need Help?
We Are Here.

Disaster Assistance Information

New American Funding is dedicated to assisting those who have experienced damage to their home or have financial difficulty because of the impact of a natural disaster.

If you have experienced damage to your home, the first step is to report the loss to your insurance company and file a claim. Additional information about insurance claims can be found on our website, just click here.

Disaster Assistance

To determine if your home or place of employment is located in a FEMA declared individual assistance area, please visit www.disasterassistance.gov.

FEMA Logo

If your home is in a Presidentially-Declared Major Disaster Area (FEMA.GOV), the following assistance may be available:

  • You may be eligible for a payment relief plan that provides payment flexibility following the disaster declaration date.
  • You may be relieved of late charges and negative credit reporting for a select period of time following the declaration date.

American Red Cross Logo

If you are experiencing a financial hardship because you have been impacted by disaster and are unable to make your mortgage payment, please call us at (800) 893-5304 ext. 9208 to discuss options that may be available to you, such as a repayment plan, loan modification, or other hardship assistance.

Additional resources can be found at: RedCross.org, SBA.gov, and Homeowners Assistance Fund.

Stay one step ahead Stay one step ahead