We've Got You Covered

We are updating our email domain from nafinc.com to naf.com.  This change helps align our digital presence under a shorter, more streamlined domain.

The new email domain @naf.com will be effective April 2026.

Yes.  Emails sent to @nafinc.com will automatically be delivered to the correct mailbox during the transition period.  We do recommend updating your contacts to naf.com to avoid any future disruption.

Please update your address book, distribution lists, and any saved contacts to use @naf.com going forward.

Not at this time.  Please continue to reach us at newamericanfunding.com.

No.  This change does not impact:

• Your account
• Services or products
• Login credentials

Only the domain name is changing.

Yes.  During domain transitions, phishing attempts can occur.  Please remember:

• We will never ask for passwords via email
• Verify that emails come from @naf.com
• If something looks suspicious, contact us directly using known contact information

No.  Documents previously sent to @nafinc.com remain valid and on file.  There is no need to resend anything due to this change.

You may notice emails coming from @naf.com instead of @nafinc.com.  The content and purpose of communications will remain the same.  You may also receive emails from an unmonitored email box CustomerCare@nafmtg.com which is not changing.

If you have any questions or need assistance, please contact us at:

CustomerCare@nafinc.com until April 2026 and CustomerCare@naf.com after April 1, 2026.

An ARM is a loan with an interest rate that may change. Instead of remaining the same for the life of the loan, the interest rate of an ARM may be fixed initially but will change at regular intervals after the fixed rate period ends. The type of ARM you have dictates how often your interest rate, and therefore your payment, can change as well as what index the change will be based on. Different ARM’s also offer different limits on the amount your interest rate can increase or decrease under different circumstances. The primary benefit of an ARM is that it usually offers a lower initial interest rate than a fixed-rate loan. One disadvantage to an ARM is that an increase in interest rates may cause your monthly principal and interest payments to be higher. It's a trade-off: you get a lower initial interest rate with an ARM in exchange for assuming more risk over the long run.

Different Adjustable Rate Mortgages (ARM’s) have different adjustment periods. There are ARM’s with an initial interest rate that will be fixed for the first 5, 7, or 10 years. After the end of that fixed rate period, the interest rate will adjust annually for the remaining term of the loan. Your ARM adjustment period is established when you apply for your loan and can be found in your ARM note and other loan documents that you received.

The interest rate on an ARM is made up of two parts: the index and the margin. The index is a measure of interest rates generally, and the margin is an extra amount that the lender adds. Your payments will be affected by any caps, or limits, on how high or low your interest rate can go. If the index rate moves up or down, so does your interest rate in most circumstances. This will affect your monthly payment. However, not all ARMs adjust downward. Be sure to read the information for the loan you are considering. The margin plus the index equals the interest rate. Lenders base ARM rates on a variety of indexes. The most common indexes are the rates on 1-year constant-maturity Treasury (CMT) securities, the United States Treasury Securities (TRBS), and the 30 Day, Secured Overnight Financing Rate. You should ask what index will be used, how it has fluctuated in the past, and where it is published. You can find this information in major newspapers and on the Internet.

Please contact our Lending Department at (800) 450-2010 to find the right loan for your financial goals.

An interest rate cap is a limit on the amount your interest rate can increase or decrease. Interest rate caps come in two versions: periodic adjustment caps, which limit the interest-rate increase or decrease from one adjustment period to the next, and lifetime caps, which limit the interest-rate increase or decrease over the life of the loan. Any interest rate caps will be outlined in your ARM note.

The frequency with which your interest rate may change is called the ARM adjustment period. The most common ARM adjustment periods are every 6 months or every 12 months. The frequency of ARM adjustments is established at the time of application and the terms will be outlined in your ARM note. Some of the most common ARM products provide an initial interest rate that will be fixed for 1, 3, 5, 7 or 10 years, and then adjust annually thereafter for the life of the loan.

There are two situations in which your interest rate can go up when the index goes down. If your initial interest rate was a discounted rate, it will increase by at least the amount of the margin on the first adjustment date, no matter where the index is moving. Alternatively, if the prior interest rate adjustments were limited by a periodic change cap or life-of-loan cap, the next change may be to a higher rate even if the index goes down. The following example illustrates how this can occur: The initial interest rate on your loan was discounted to 6.00% from the fully indexed rate of 7.50% (5.50% index plus a 2.00% margin). If, on the first rate change the index has decreased from 5.50% to 5.25%, your interest rate will still increase because the new interest rate is now calculated by using the fully indexed rate (no more discount), which is 5.25% index plus 2.00% margin, which equals 7.25%. Thus the index can actually go down (e.g. from 5.50% to 5.25%), but the interest rate that determines your payment goes up (from 6.00% to 7.25%).

Not all loans are assumable. Contact Customer Care at (800) 893-5304 to determine if your loan is assumable and what the requirements are for assumption.

Once you log into your account on the website, click on the Documents Tile. View the Document Delivery Settings and click on Manage Delivery Preferences. In the mobile application, click on the profile icon and choose Document delivery preferences. Chose which statements you want to recieve electronically, click to agree to the terms and conditions, and click Save. If you select this option, you will no longer receive the selected statement(s) in the mail.

Each of your statements will be available online for twelve months.

No.

Yes, Simply log into your account.  On the website, click on the Documents Tile. View the Document Delivery Settings and click on Manage Delivery Preferences. In the mobile application, click on the profile icon and choose Document delivery preferences. You can select Mail under Delivery Preferences, agree to the terms and conditions, and click Save to stop receiving your statements electronically and start receiving your statements in the mail.

Yes, it will.

No, we provide you with this service for free.

Yes, they will create their own username and password and view the loan in the same way as the primary borrower.

Please call our Lending Department at (800) 450-2010.

For general questions and information between the hours of 8:00 am to 9:00 pm CT, Monday – Friday and Saturday 10:00 am to 2:00 pm CT, you can reach our Customer Care Department toll-free at (800) 893-5304. After normal business hours you can still access information concerning your account on our automated phone system, which is available to help you access your loan information 24 hours a day, 7 days a week.

You may contact our Customer Care Department by calling 800-893-5304 and discuss your concerns with one of our Customer Care Specialists. Notices of Error and Requests for Information should be submitted in writing to:

New American Funding 
Attn: Complaint Department
P.O. Box 170581
Austin, TX 78717-0031

We will send an acknowledgment within five (5) business days of receiving your request. Generally, we will respond to you in writing within thirty (30) days (not including weekends and federal holidays) and we will do one of the following:

• Correct the error and confirm the correction in writing or provide you with the information that you requested; 
• After investigating the error or dispute, send you a written notice explaining why we have found that no error has occurred or that there is no basis for your dispute;
• Ask for additional information that will assist in our investigation; or
• Inform you in writing that it will take an additional fifteen (15) days (not including weekends and federal holidays) to investigate and respond to your notice of error, dispute or request for information.

You can also address this issue with the credit bureau. Submit a statement explaining the item on your credit report to the major credit reporting agencies (listed below). This statement does not remove the item from your credit report, but it will provide an explanation of the situation for future creditors who may view your report.

Equifax
PO Box 740256
Atlanta, GA 30374

Experian
PO Box 4500
Allen, TX 75013

 TransUnion
PO Box 2000
Chester, PA 19022.

We report your payment to the credit bureaus after the end of each month. In this example, your March payment was reported late after the end of March, in early April. In the same way, the status of your April payment will be reported in early May.

If your payment is due on the first of the month and we receive your payment before the end of the month, then it will not be reported as 30 days late. However, if your payment is due on the first of the month and we don't receive it until the following month, it may be reported as a 30-day late payment.

We are required to analyze your escrow account at least one time a year. If the analysis shows an overage in your escrow account, it is because we collected more than we needed over the past year to pay your escrow bills. When this happens, we are required to send the excess funds back to you in the form of a refund check. When we are calculating your escrow amounts for the upcoming year, we start by adding up the annual total of the last bills received and divide that by 12 to get the amount of the monthly installments. Therefore, if your tax and/or insurance bills are higher than previously calculated, you may experience an increase to your monthly payment even though we provided a refund check for the amount of excess funds that were collected in the previous year.

Yes. Mortgage companies are required to follow the standards established in the Real Estate Settlement Procedures Act (RESPA) and applicable state law. RESPA and some states set limits on the amount which can be collected by a mortgage company to pay for escrow items, such as property taxes and insurance. RESPA and most states allow mortgage companies to collect and maintain a 2-month minimum balance. If you would like more information about your state’s allowed escrow minimum, please check with your local state government.

No, we do not charge fees to make a payment.

No, you will need to contact our Customer Care Department at (800) 893-5304.

Yes. You can view your payment history online by logging into your account and click on My Loan/Payment History.

Once you are logged into our website, you can click on My Loan/Manage Loan Information and then click the EDIT button. On that screen you can update your mailing address, email or phone numbers online.

The stock market and other financial indicators determine what your interest rate will be. Changes in the financial markets regularly cause interest rates to go up or down.

Once you log into our website, click on the drop down box located on the top right-hand side of the Home Page. You can click on Add a Loan to add additional loans.

If you know your User ID but you have forgotten your Password, you can click on "Forgot Password" and enter in your Username, Social Security Number and Email Address. Once you have entered the requested information, you will need to click on the Recover button. Check your email for a temporary password and log into your account using your username and temporary password. If you have forgotten your User ID click on “Forgot Username” and enter your Social Security Number and Email Address and click the Recover button; You will need to check your email address for your User ID. If you have difficulties with either option please contact Customer Care at (800) 893-5304 for assistance.

You can save the Welcome page as a Favorite. However, once you have logged in, you cannot save the website welcome page as a Favorite.

Many borrowers want to transfer their home into an LLC or other business. Whether your transfer to the LLC will be permitted will depend on the type of business as well as the type of loan that you receive. To learn more, click here.

¿Necesita algo en nuestra pagina de Internet explicado en Español? Nosotros hablamos Español. Por favor llame al servicio al cliente al 800-893-5304, y seleccione dos para Español, para hablar con un representante en su idioma.

Watch this educational video about how to make this transition easier.

If you would like to change insurance providers, you or your new insurance agent must provide a copy of the new policy. To submit your policy online, please click here. You must make contact with the former insurance company and cancel your policy when the new policy begins. If you have an escrow account please send in the refund from your previous insurance agent to minimize the shortage. Please provide your new insurance agent with your New American Funding mortgage loan number and the following mortgagee clause:

New American Funding, LLC
ISAOA/ATIMA
P.O. Box 5071
Troy, MI 48007-5071

Fax #: 248-781-9295
Email Address: NAFTeam@pfic.com

Important information about required insurance is available in our Guides and Forms or through this download link.

Lender-placed insurance is insurance coverage that we obtain (at your expense) if we do not have proof that you have adequate insurance coverage in place to protect our interest in your property. Because the coverage goes into force without an inspection of your home, the policy is often more expensive than an insurance policy that you could obtain yourself. Further, lender-placed policies may provide less coverage than an insurance policy that you could obtain yourself.

Important information about required insurance is available through this download link.

The terms of your loan agreement require evidence of continuous adequate insurance coverage. Therefore, we must have proof of your insurance coverage or we may have to obtain a lender-placed insurance policy on your property at your expense. More information on adequate insurance coverage and the kind of documentation that you must provide can be found through this download link.

"Loss payee" is used on your insurance policy to refer to the lender servicing your loan.

For loans insured by the Federal Housing Administration (FHA), mortgage insurance is required on all loans, regardless of the down payment amount. This type of insurance is different than other types of insurance purchased by a borrower, and should not be confused with credit life, property or casualty homeowners, flood, windstorm or earthquake insurance. You cannot file a claim against the policy, and generally cannot cancel it. More information on FHA Mortgage Insurance can be found in the download link.

Private Mortgage Insurance, often called “PMI”, applies to borrowers who make less than a 20% down payment on their home. The insurance protects the lender in the unfortunate event that the borrower is not able to repay the loan. This type of insurance is different from other insurance purchased by a borrower and should not be confused with credit life, property or casualty homeowners, flood, windstorm or earthquake insurance. PMI can generally be cancelled once a loan has been paid down to a certain amount if the requirements for cancellation are satisfied. More information on Private Mortgage Insurance can be found in the download link.

Here is a short video explaining the process when you've received an insurance claim check.

When an insurance claim check (also called a “loss draft”) is paid for damage to a home, there are several steps that have to be taken. You can find more information in the download link.

Depending on your loan and the amount of the insurance claim, New American Funding may be required to disburse funds from your insurance claim check in increments under the guidelines required by the owner of our loan to make certain the property is fully restored to its original or higher value.

You can make a payment online at www.newamericanfunding.com/myloan at no cost, 24 hours a day, 7 days a week. Payment submitted after 10:00 PM CT will be processed on the next business day.

You may also make a payment through our automated phone system, by check, through Western Union or by speaking with a Customer Care Specialist at (800) 893-5304.

To set up monthly automatic payments, learn more HERE.

To learn how to schedule a one-time payment, watch a short video.

Go to www.westernunion.com click Pay Bills and follow the prompts or visit any Western Union location.

Payments are posted Monday through Friday, excluding federal holidays.

If your grace period ends on a Saturday, Sunday, or federal holiday, it will be extended to the end of the next business day.

Partial payments are held in a suspense account and are not applied to your mortgage until enough funds are received to make a full payment. Once the full amount is recieved, the payment will be applied to your loan.

For questions about payment, please contact Customer Care at (800) 893-5304.

It's very easy to change the account from which we withdraw your payment. Just log into our website and choose the Payment menu.  In the Payment methods section you can add, edit, and delete bank accouts.

After your payment is submitted, a confirmation number will appear on the screen. You may print this for your records.

If you do not see a confirmation number, check the Scheduled Payments tile on the Payments page. You can also confirm your payment through Our automated phone system, or by speaking with a Customer Care Specialist at (800) 893-5304.

You can also sign up for email notifications by logging in to your account and going to Account Management > Account Settings > Alert Notifications. 

If your loan is more than 30 days past due, you may be required to pay the Total Amount Due shown on your monthly mortgage statement. If your loan is not past due, you may choose to apply your payment differently, such as to principal or escrow, instead of applying it to your regular monthly payment. For questions about your payment options, please contact Customer Care at (800) 893-5304.

For payment sent by standard mail, please mail your payment to:
New American Funding
P.O. Box 650076
Dallas, TX 75265-0076

For payments sent by overnight delivery, please mail your payment to:
New American Funding
Attn: Cashiering
8201 N FM 620, Suite 120
Austin, TX 78726

Payments recieved after 5:00 PM CT, on weekends, or on federal holidays will be processed on the next business day.

If your loan is current and we receive a full payment before 5:00 PM CT on a business day. It will generally be applied the same day.

Payment received after 5:00 PM CT, on weekends, or on federal holidays will be applied on the next business day.

No, but paying extra to principal will. The interest you pay is based on your principal balance, so making additional principal payments will reduce the amount of interest you pay.

We process check payments electronically. Depending on your bank's processing times, the payment may be deducted from your account immediately or it may take serveral business days to appear. 

Online payments can only be canceled while they are still in a pending status. To cancel your pending payment, log into your account and select Scheduled Payments. Click on (x) to delete and Cancel Payment.

A recast is when you apply a substantial amount to your principal balance.  You may qualify to have your payment recalculated based on the lower balance.  Call us to find out how at (800) 893-5304 or email CustomerCare@naf.com.

Whether you're sending funds to close on your new home or paying off your old home, it's important to be vigilant against wire fraud. To learn more, click here.

A payoff statement is a calculation of the amount you would have to pay in order to pay off your loan in full at any specific time. This amount will include some or all of the following figures:

• Principal balance
• Interest due (in arrears)
• Outstanding fees on the account
• Mortgage insurance premiums (in arrears)
• Fees, if applicable

This total will be the complete amount due in order to pay the loan in full by the date specified in the payoff statement. If you pay off your loan after the date specified in the payoff statement, or a payment is made from your escrow (impound) account before your loan is paid off, the total amount required to pay off your loan may change.

Call us at (800) 893-5304 or log into your account, go to the Payment menu and click on View Quote in the Loan Payoff section. 

Yes. Continue making payments until your loan is paid off.

Supplemental taxes are special California taxes. Detailed information about California property taxes is available through this download link.

If you live in a "homeowner state", it means that your taxing authority does not send us a copy of your tax bill. If you live in one of these states and have an escrow account, please make a copy of your tax bill for your records, and then mail the original bill to us so that we can pay the bill from your escrow account. You can mail your tax bills to:

New American Funding
Attn: Tax Department
901 Corporate Center Drive
Pomona, CA 91768

You can also fax it to:

800-549-5566, Attn: Tax Department.

Detailed information about California property taxes is available in the Guide to California Property Taxes through this download link.

You can always send your tax bill to us, but depending on the type, it may not be necessary. New American Funding receives the tax bill amounts from the taxing authorities in all states except Pennsylvania and uses this information to pay them when they are due. Pennsylvania residents can mail them to:

New American Funding
901 Corporate Center Drive
Pomona, CA 91768

You can also fax them to:

800-549-5566, Attn: Tax Department.

Yes, unless New American Funding has sent you an offer that indicates otherwise, you will have to pay closing costs.

Please contact our Lending Department at (855) 629-2329 or go to our website www.newamericanfunding.com and click on the REFINANCE button to obtain information about the different loans offered through New American Funding.

Please check with your financial or tax advisor to determine what is deductible with the IRS.

Yes, you can view your Year End Statement by logging into our website. Click here for step-by-step directions.

We are required to mail your 1098 form to you by January 31st.

We only report interest under the primary borrower's Social Security number because the IRS doesn't require us to report it under more than one Social Security number. However, this does not dictate how you and the other property owners claim the interest on your tax returns. You may want to speak to your financial advisor or tax preparer for information on how multiple borrowers can each claim part of the total interest.

You may have made more monthly payments last year. Also, as your loan amortizes and the principal balance reduces, the amount of interest you pay each year may decrease.