- Make payments anytime, anywhere.
- Easily view your current home loan information.
- Up-to-date information about your current home equity and estimated property value (if available in your area).
New American Funding is here to assist you with your questions regarding payment assistance during the COVID-19 outbreak. Click here or select "COVID-19 Relief" found under the Mortgage Assistance tab for further information.
Fast, Free, Easy and Simple
Make payments to your loan faster than your bank’s online billpay through Customer Care Net. Set up your monthly payments to be paid automatically at no charge by selecting Payments\Schedule Reoccurring Draft Payment in Customer Care Net. Or you can make free One-Time Payments for your current payment in Customer Care Net! Click LOGIN now to take you there.

New American Funding
My Mortgage App
Helpful Tip
You can send documents securely regarding your loan. Just click on SEND US DOCUMENTS box above!
Don't Become a Victim of Spoofing!
Make sure any calls you receive are really from us before giving your personal information or making a payment. Click here for more information.
Payment Options
- Choose any date between the 1st and the 15th
- You can sign up today by just logging in to Customer Care Net and select Payment Options
- Or complete the attached form submit back to us via SEND US DOCUMENTS button above
- Contact Customer Care for more information at (800) 893-5304
- Online at Manage My Loan - FREE
- Over the phone using our automated system - FREE
- Over the phone with the help of a Customer Care representative - $7.50 fee
- Contact Customer Care for more information at (800) 893-5304.
-
New American Funding
P.O. Box 650076
Dallas, TX 75265-0076
- Contact Customer Care for more information at (800) 893-5304 to obtain the detailed wire instructions.
- Your bank may charge a fee for this service
-
New American Funding
P.O. Box 650076
Dallas, TX 75265-0076 - Be sure to include your loan number
- Your bank may send a physical check or an electronic payment to us. As a result, it is important to schedule bill payments a few days earlier than usual to ensure that the payment reaches us on time.
- Contact Customer Care for more information at (800) 893-5304
- Call (800) 893-5304
-
Online:
Go to WU.com or download their mobile app
Choose Pay Bills
Search for New American Funding and enter the Amount and Account Number -
In person:
Ask the agent for the To Send Money Form (TSMF) for Bill Payments service
You will need the Company Name (New American Funding)
Amount
Account Number
Property Taxes
RELATED DOWNLOADSEscrow
RELATED DOWNLOADSProperty Insurance
RELATED DOWNLOADSDamage to Your Home
RELATED DOWNLOADS- Your loan is current and your total claim amount is for $40,000 or less (USDA loans have a $15,000 limit).
- Please do not endorse the check prior to mailing it. Be sure to write your mortgage loan number on the check.
- Provide a copy of the adjuster's report from your insurance company.
- Mail by Regular Mail to: New American Funding c/o PFIC; Attention: Loss Draft Department; P.O. Box 7125, Troy, MI 48007-7125
- Mail by Overnight Mail to: New American Funding c/o PFIC; Attention: Loss Draft Department; 5225 Crooks Road, Troy, MI 48098
- Your claim check must be endorsed by all parties prior to mailing it. Be sure to write your mortgage loan number on the check.
- Use the Monitored Claim Packet below to submit your claim.
Mortgage Insurance
RELATED DOWNLOADSMortgage Assistance
RELATED DOWNLOADS- Contact us at 800-893-5304 Ext. 9208 to discuss options that may be available to you.
- See our Homeowner Checklist for documents that you will need to provide.
- Apply for assistance by contacting our Home Retention department at 800-893-5304 Ext. 9208.
- You can also get help from a HUD-certified housing counseling agency by calling 800-569-4287.
- Washington Residents – Call the Washington Home ownership Hotline at 1-877-894-HOME (1-877-894-4663).
Military Assistance
- Foreclosure protection
- Fee reduction or waiver
- A special forbearance and/or loan modification for those facing financial challenges
- A mortgage interest rate temporarily reduced to 6% without fees or refinancing
Disaster Assistance Information
- You may be eligible for a payment relief plan that provides payment flexibility following the disaster declaration date
- You may be relieved of late charges and negative credit reporting for a select period of time following the declaration date
COVID-19 Assistance Information
- Utilize the SEND US DOCUMENTS button above
- By email to homeretention@nafinc.com
- By fax 855.807.1178
- Or by mail to New American Funding, PO Box 170581, Austin, TX 78717
- Please watch this short video created by the Consumer Financial Protection Bureau: CFPB CARES ACT Mortgage Forbearance video
- KnowYourOptions
- Fannie Mae's Disaster Response Network 877-542-9723
- Contact a HUD-Approved housing counselor for free advice on what to do next. Call 800-569-4287 or visit website www.covidhelpforhome.org
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CUSTOMER CARE
M-F | 8:00am-9:00pm CT
SAT | 10:00am-2:00pm CT
Holidays Observed >
Phone: 800-893-5304
Fax: 800-880-0639
customercare@nafinc.com
MAILING A PAYMENT
P.O. Box 650076
Dallas, TX 75265-0076
HOME RETENTION
Phone: 800-893-5304, ext 9208
homeretention@nafinc.com