Always there to hold my hand as I am a new 1st time buyer. He was perfect! I mean really perfect! He was with me every step of the way and checked on me just to make sure I was ok, as a 1st time buyer I was really stressed, and he would just call to say you ok? Need anything? It's going to be ok, we will get through this together. #1 thing he did everything he said he would, and I'm sure I drove him crazy, but he NEVER made me feel that way. I will be referring him over and over to anyone I know that may need his services. Special kind of person, not a just doing my job kind of guy.