#1 in Customer Satisfaction
among Mortgage Servicers!
- J.D. POWER
For J.D. Power 2022 award information, visit jdpower.com/awards.
Florica Shepherd Branch Manager
- NMLS # 138700
- 400 Reviews
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Direct:
919-659-0262 - |
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Mobile:
919-282-7075 - |
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Email:
Florica.Shepherd@nafinc.com
About Florica Shepherd
Florica Shepherd is an advocate for excellent service. She is the Branch Manager for Raleigh-Durham NC. She has extensive experience in Conventional, VA/FHA and Jumbo loan programs. Throughout her involvement in the industry she has successfully put over 29,400 families into homes and her business comes from past clients, she is passionate about finding solutions when things may get tough. Florica's reputable and experienced team consists of a full time loan concierge and processor to ensure her clients are always informed of the process. " Our office is the only mortgage company in our market that provides true concierge service. Things like helping customers with travel plans and utility services and helping their spouses find jobs. Buying a home can be stressful, but we want to make it as easy as possible for our customers."
As the Branch Manager of New American Funding, Florica Shepherd consistently delivers unparalleled service, aggressive pricing and the fastest turn times in the industry. Whether you're looking to purchase or refinance a home, you can trust Florica to put your mind at ease, while working for you.
#1 in Customer Satisfaction
Company Culture
NAF360 is our commitment to 360 degrees of trust and respect.
NAF360 is our strength of character. It starts with each of us and flows from one person to another. It’s the trust we build with our clients, an understanding we’re here to help. It’s our ongoing contributions to the local community, the assurance we extend a helping hand.
NAF360 is felt in our offices, transmitted in every call, evident in every referral, and shines brightly in countless glowing reviews.
COMPETE WITH CASH BUYERS & WIN!
It's a seller's market, and cash buyers have the advantage, but you can still compete and win. To stay competitive as a homebuyer you need to become a CASH BUYER! That’s where Buyer Accepted, exclusively offered by New American Funding, can help.
From the Blog
You're In Good Hands!
Vivian
Transaction Completed:
1/9/2023
"My son did all the communicating with you, so I don’t know the answer to that as far as communication. It didn’t take long for you to the the process finished & for me that’s WONDERFUL! I’ve been waiting 6 years to move on some homestead property, so happy to have that now! Thank you!"
Pittsboro, NC
Charles
Transaction Completed:
1/2/2023
"We had heard about New American from our realtor in Georgia but didn’t have a point of contact in North Carolina when we started looking at houses there. Florica reached out to us and we immediately knew we were in good hands. She gave us helpful information, promptly answered our questions and was accessible to us every step of the way, and her assistant Magen did a great job too. We were considering another lender but the information we received and the excellent service we got made it an easy decision for us. We also appreciate that Florica attended our closing during the holidays. This is the fourth house we’ve bought and the first time our lender was there for us in person. We won’t hesitate to recommend Florica to anybody we know looking to buy a house!"
Greensboro, NC
Elizabeth
Transaction Completed:
1/2/2023
"Florica and her team were amazing! They guided us through this process with ease. Florica, Magen and the others communicated with us every step of the way and were available to answer any questions that we had. We appreciated their knowledge and expertise and felt that keeping our personal information secure was of utmost importance."
Greensboro, NC
Julie
Transaction Completed:
12/12/2022
"communication- amazing fast turnaround- I already referred her to the next buyers:)"
Moncure, NC
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Location
New American Funding
Durham
4813 Emperor Boulevard, Suite 120
Durham, NC 27703
Durham, NC 27703
Direct: 919-659-0262
Email: Florica.Shepherd@nafinc.com
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