New American Funding Reviews
Review by Guillermo Calderon for Anonymous Anonymous
Completed transaction on August 19, 2021
poor communation with my realtor
Review by Michael Lemke for Anonymous Anonymous
Completed transaction on August 19, 2021
At the begging, the experience with Tyler was great. However, at the closing, there were several items that were missed by Tyler, including how the loan will be funded. I am not sure if this was Tyler's fault but I view this review as my total experience with NA. We did get the home we wanted and like the terms of the loan. We just had more stress then seemed required.
Review by Tommy Owens for Kim Arrington
Completed transaction on August 19, 2021
Not customer service oriented at all...
Review by Edward Flores for New Rodriguez
Completed transaction on August 19, 2021
Horrible customer experience would accurately describe this experience. Have the wording of the letters you need from the bank written out so that your customer doesn't have to wastes hours and days at the bank trying to properly word a letter so that the underwriter will accept it. Also, don't request customer to have bank lie & say that the customer wasn't on that banks account. Lying on bank loan application is a Federal Crime you know. Outrageous lending fees, points and mortgage fees.
Review by Bryce Eubanks for Anonymous Anonymous
Completed transaction on August 19, 2021
Called on a Saturday afternoon and was unfortunate enough to get Mr. Lopez as the loan officer who answered the phone that day. I asked him a few very simple questions about refinancing a primary residence and also an investment property. He was not knowledgeable at all regarding the mortgage rules regarding refinancing my investment property and put me on hold several times. Said he would contact me on Monday and never heard back. If he answers the phone...Ask for someone else.
Review by Eileen Milford for Anonymous Anonymous
Completed transaction on August 19, 2021
Better planning and communication from the loan officer. Better loan rate information on the website for primary and investor customers.
Review by Regan Englund for Tonya Funding
Completed transaction on August 19, 2021
There was literally ZERO communication from Tonya. I called her 4x one day with follow ups in email and she finally 3 days later, text me a brief respone.After calling her 2 more times for an update on our file... she still NEVER called me back. As a realtor, we are suppose to be a team with open communication. My client had very similar issues with her level of communication, and said at closing, he would "Never" use her again or recommend her. There was also an issue where buyers payment inc
Review by user3618329 for Anonymous Anonymous
Completed transaction on August 19, 2021
I tried twice to contact the lender through the Zillow site directly was never contacted. If they are going to be a recommended lender and a request is submitted to be contacted, return contact isn't a unreasonable request.
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