New American Funding Reviews
Review by Danielle Ball for Anonymous Anonymous
Completed transaction on August 19, 2021
Initially response was great. Once I decided to refinance and sent my paperwork in, communication became much less and took days to get answers. The whole refinance took a lot longer than the first time I refinanced with new american. The whole thing was very frustrating. I don't know if was George or Mai but there was alot of miss communication. Im only allowed 500 characters otherwise I would write more.
Review by Shane Tussey for Anonymous Anonymous
Completed transaction on August 19, 2021
Juan was very responsive initially to our questions and calls, however, there were multiple errors throughout the loan process we had to catch ourselves and ask to get them fixed which did not always happen promptly. Not only that but our agent herself had sent documents to him as well to addend the seller credits and this was not addressed either, almost delaying our actual closing.
Review by Kai Chance for Anonymous Anonymous
Completed transaction on August 19, 2021
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Review by Vincent Miller for Anonymous Anonymous
Completed transaction on August 19, 2021
He really didn't know that much about the va refinance program.i found out from other companies that I talked to, but when I brought to him , he proceeded to say that I was wrong with the information. We got into several time over the phone, I actually hung up on him. Your company need to train your people better over all especially the managers.
Review by Liberty Chavez for Anonymous Anonymous
Completed transaction on August 19, 2021
My experience was not very pleasant but it wasn't because they weren't kind. Daniel would try and reassure me that things could be handled. The problem I have is that know one knew what they were doing. I had lawyers involved and it costs me $300.00 an hour and my lawyer had to get involved way too many times to tell people how to do their job. My bill is going to be astronomical. I was very clear of my situation from the beginning and I should have been given to someone who had more experience.
Review by Jacob Olson for New Haft
Completed transaction on August 19, 2021
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Review by Mark Smothers for Anonymous Anonymous
Completed transaction on August 19, 2021
Having personal face to face contact where I can always have almost immediate access to find out what needs to be done or let them know what has been done. It took 3 months to close the purchase of a home.
Review by April Watkins for Anonymous Anonymous
Completed transaction on August 19, 2021
I started working with Janeen in 2018 when I purchased my second home. She was on top of things, communicated exceptionally, and moved quickly. I closed on my home 11/30/18. However, there was miscommunication and inconsistency when I showed interest in refinancing. To make a long story short, the info provided on the first CD was completely different than the final CD which lead me not to refinance but I’m out of $475 for an appraisal I wouldn’t have scheduled had the info been accurate.
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