New American Funding Reviews
Review by Stephen Kelly for Loyd Nitzen
Completed transaction on June 27, 2021
It took 2 months to get a refinance done. We inquired about the length of time we were told that he has 50 customers who needed his attention and he didn't have time to explain things to me. We were quoted a lower interest rate than we received after going through the closing process and we were told they would pay off other creditors with our closing proceeds and instead they federal expressed the checks to our home and we had to go to the UPS store and pay to send the creditors the payoffs.
Review by Michelle Johnson for Latoya Dudley
Completed transaction on June 25, 2021
Communication
Review by Catherine Stevens for Chris Marr
Completed transaction on June 25, 2021
Chris had zero initiated communication, and the communication responses to my questions were rude and pompous.He made sure to let me know how many years experience he had, yet took it upon himself to make changes that were contractual and out of his lane. He did not have lending package to attorney in his promised time frame although he had Plenty of time, which caused an inconvenience to the buyer, the seller, the attorney and the realtors. It was a very unpleasant experience.
Review by Nicholas Granzella for Steve Lascano
Completed transaction on June 21, 2021
Steve was polite. However there were multiple issues with him and his partner Samantha. First, he made a significant typo in my address that showed up repeatedly in the process and had to be manually edited by me during signing. Next, a very inaccurate appraisal resulted in modifications to the loan. Next, an unexplained removal of lender credit I had to negotiate back. Next, multiple emails with attachments I couldn’t be open. Then, a delay in my refund due to extra docs to sign AFTER closing.
Review by Magda Esposito for Patrick Rowles
Completed transaction on June 21, 2021
This isn't all Patrick's fault. I started the process w/ Jamie Hertz, she was very nice, but at some point she just stopped answering my calls & only responded to my texts a day later. I had to push to get information about a process they should have been keeping me informed about. Patrick emailed me the day before my rescission ended to tell me he was me new loan officer. At that point I was already unhappy with the lack of communication and bad notary. I will not be using NAL again.
Review by Ramya Battineni for Rekhshan Hyder
Completed transaction on June 17, 2021
We were left uninformed until the very last minute, put us in a vulnerable position where we had no choice but to spend additional $$, too many versions of the final closing package by the lending team and not once they acknowledged the inefficiency nor the room for improvement they have. Unreliable and not so transparent service. Our realtor with 20 years experience stated he has NEVER experienced having to encounter so many problems we encountered with this lending company.
Review by Matthew Pallante for Allen McAnlis
Completed transaction on June 14, 2021
The process took significantly longer than initially discussed and I’m still waiting for the money we cashed out in our refinance. It’s been 10 days since we signed our docs. I realize there was a 3 business day wait to find but I should have been paid by now. My patience is gone and my experience is going downhill at a rapid rate. At this point I’m regretting going with New American.
Review by Jessica Zuleta Carmona for Maui Parra
Completed transaction on June 13, 2021
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