New American Funding Reviews

I contacted Brittany McLendon on June 9 about purchasing my first home. She was on vacation and suggested I utilize her website to fill out an application so she could review it upon her return. I filled out the application and submitted all requested documentation. On June 19, I received an email from Brittany's colleague about ways to quickly increase my credit score. I replied detailing what I had already done and what I would not be doing at this time. I asked if there was a way to proceed with the information I had already given. As of July 7, I have not yet received a response and my application on the website still shows in the review stage. Since New American Funding has proved unresponsive, I have been in contact with a different lender in the area, who has quickly provided me a pre-approval letter. I will not continue to pursue a business relationship with New American Funding, nor will I recommend them to anyone else.

I rate Ritchy Haynes a negative 10 down into the category of 'please never let me encounter this man again' . He yelled at me on several occasions, talked to me in a sarcastic, rude and condescending tone, and argued about the property we were purchasing (even though he had never seen it and was wrong) - it had no gas and was all electric. Even after 7 months he is going out of his was to be rude to me. I conveniently never received a 1098 with his employer tax identification number to claim the taxes we paid at closing and when I called him he immediately took a condescending tone with me and didn't render the information i needed - not helpful or kind at all. I will be filing formal complaints....AGAIN. I cant believe this man is still in business with people. HORRIBLE!!!!!!!

Andy should know what he needs to close a loan in advance so he doesn't have to call on a daily basis for information and have to beg and plead for a time and date for closing. Very unorganized!

It took almost one year to refinance. Your team waiting until the last minute to tell me they needed certain items to finish my refi, which caused me to loose out on my first two locked in rates and I had to pay for two appraisals which I think your team should have covered the second one!!!

Continued Discrepancies between what is stated on the phone and the resulting documents sent , lack of followup after the initial "bait" period.

Jesse had mad multiple errors on all closing cost calculations. When they were brought up I was told that it was correct or I was told they would be fixed. These miscalculation over a 2 month period cost me 2400 extra at closing and was not disclosed to me till I was in the lawyers office by the lawyer. During the last month before closing he would not return any emails. I had a plethora of other issues as well but these are the most important.

No communication,nobody answered any questions until I complained to customer service and the whole process took longer than it should have

I think that the reviews for Leon and the company in general were preselected to give the appearance of trust and professionalism. Leon is the second unprofessional, unpleasant person I have had the complete displeasure of working with at this company. He speaks down to the people, arrogant at best, impatient, and overcomplicate simple responses. When you are purchasing the a home, no one and I mean no one deserves the hassle dealing with an individual of this caliber. RUN