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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 385,193 reviews

Customers were not compensated for their New American Funding reviews.

2.7 October 25, 2022

Review by Sandra Scott for Rick Cisneros

Completed transaction on October 25, 2022

better communication

2.7 October 22, 2022

Review by Cindy Beason for Adrian Soto

Completed transaction on October 22, 2022

Lender messed up the credit pull and locked down the access to move forward with a conventional loan. Appraisal had already been done. Had to switch to FHA because lender messed up the file and was going to charge buyer again for a new appraisal. Thankfully the original appraiser switched it to an FHA appraisal for no charge - due to the efforts of the Realtor

2.7 October 22, 2022

Review by Tonni Macon for Oscar Reto

Completed transaction on October 22, 2022

Did not communicate well and was not that helpful with home buyers programs.

2.7 October 22, 2022

Review by Ann Sagle for Richard Walker

Completed transaction on October 22, 2022

There were multiple miscommunications, repeat requests for the same documents, delays in preparing closing documents and poor customer service from the entire New American team.

2.7 October 18, 2022

Review by Britny Zuniga for Tania Murray

Completed transaction on October 18, 2022

Improvement on communication. We had a very difficult time getting ahold of Tania, multiple voicemails and text messages went unanswered. We received Docusign forms regarding our loan without previous communication on lenders end. If important loan information is being sent out for signature, lender should attempt to make contact to provide explanation on changes.

2.7 October 14, 2022

Review by Connie Pope for Gillen Grant

Completed transaction on October 14, 2022

There just seemed to be a lot of issues with this transaction. Contacting me about things that did not affect me. Should have contacted people directly. Suggesting that a realtor involve themselves in something between the lender and buyer didn't seem right. The lender made mistakes that angered clients. This company will NOT be recommended. Sorry.

2.7 October 14, 2022

Review by Deborah Black for Jennifer Reagan

Completed transaction on October 14, 2022

Started off good. Very nice & pleasant person. Questions unanswered or explained when asked. Had to ask again. Not sure why. We just did not communicate well for some reason. Quite a few documents and information asked for at last minute, causing scrambling on computer at final hour to get them in, not to mention stressful, as closing was imminent. I always have enjoyed buying and selling homes over the years, have done many. This one was different and disappointing & Very frustrating and stressful. Some of it could have been and probably was caused by underwriting, I understand, but it was very burdensome, somewhat disorganized it seemed. I understand process is stricter now, but I should have been presented with list of all needed at the beginning or at least shortly thereafter. When it comes down to a document(s), that they want, and already have the information, etc., just too much, especially since I was only borrowing one-quarter of the home's value and have a perfect record and credit. Again, I realized underwriting was part of the issue...had to be! Still, not good.

2.7 October 10, 2022

Review by Austen Armstrong for Riana Wasbin

Completed transaction on October 10, 2022

I wouldn’t say it was a bad experience. Better communication maybe. Thanks for your help in getting Mahesh through the process.

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