New American Funding Reviews
Review by Sandra Scott for Rick Cisneros
Completed transaction on October 25, 2022
better communication
Review by Cindy Beason for Adrian Soto
Completed transaction on October 22, 2022
Lender messed up the credit pull and locked down the access to move forward with a conventional loan. Appraisal had already been done. Had to switch to FHA because lender messed up the file and was going to charge buyer again for a new appraisal. Thankfully the original appraiser switched it to an FHA appraisal for no charge - due to the efforts of the Realtor
Review by Tonni Macon for Oscar Reto
Completed transaction on October 22, 2022
Did not communicate well and was not that helpful with home buyers programs.
Review by Ann Sagle for Richard Walker
Completed transaction on October 22, 2022
There were multiple miscommunications, repeat requests for the same documents, delays in preparing closing documents and poor customer service from the entire New American team.
Review by Britny Zuniga for Tania Murray
Completed transaction on October 18, 2022
Improvement on communication. We had a very difficult time getting ahold of Tania, multiple voicemails and text messages went unanswered. We received Docusign forms regarding our loan without previous communication on lenders end. If important loan information is being sent out for signature, lender should attempt to make contact to provide explanation on changes.
Review by Connie Pope for Gillen Grant
Completed transaction on October 14, 2022
There just seemed to be a lot of issues with this transaction. Contacting me about things that did not affect me. Should have contacted people directly. Suggesting that a realtor involve themselves in something between the lender and buyer didn't seem right. The lender made mistakes that angered clients. This company will NOT be recommended. Sorry.
Review by Deborah Black for Jennifer Reagan
Completed transaction on October 14, 2022
Started off good. Very nice & pleasant person. Questions unanswered or explained when asked. Had to ask again. Not sure why. We just did not communicate well for some reason. Quite a few documents and information asked for at last minute, causing scrambling on computer at final hour to get them in, not to mention stressful, as closing was imminent. I always have enjoyed buying and selling homes over the years, have done many. This one was different and disappointing & Very frustrating and stressful. Some of it could have been and probably was caused by underwriting, I understand, but it was very burdensome, somewhat disorganized it seemed. I understand process is stricter now, but I should have been presented with list of all needed at the beginning or at least shortly thereafter. When it comes down to a document(s), that they want, and already have the information, etc., just too much, especially since I was only borrowing one-quarter of the home's value and have a perfect record and credit. Again, I realized underwriting was part of the issue...had to be! Still, not good.
Review by Austen Armstrong for Riana Wasbin
Completed transaction on October 10, 2022
I wouldn’t say it was a bad experience. Better communication maybe. Thanks for your help in getting Mahesh through the process.