New American Funding Reviews

We had continual changes from Samantha regarding data she needed. It would have been so much easier to have a simple list/layout on day one and allowed us to prepare all necessary documentation without getting continuous changes/add ons. When all was completed she stated that she didn't actually require some of the information she had asked for along the process. I sent a copy of a dissatisfied customer to Loyd after a few days and never heard back from him. Bottom line is if it would not have raised our interest a couple of weeks into the process we would have taken our business elsewhere. VR John and Colleen Innes

Better communication!! Option to do paperwork rather than e-mails. Also I would recommend a better breakdown of payments that would be explained to us over the phone.

Took over 3 months to process loan

I believe Erik was fine but the team I was working with had attitudes like they didn’t want to work with me or something. I didn’t understand that; If you’re that miserable then why even work with me? The feeling was definitely mutual, I didn’t force them to work with me. This place just needs people that actually care not just programmed robots with no feelings or emotions.

Better communication. Employees were slow to return emails and phone calls (in some cases, phone calls and emails were never returned). Provide a list of documents you need at the outset of the process instead of requesting additional documents every few days for over a month. The company seemed disorganized and dysfunctional, and it was hard to get the company to do things in a timely manner.

In the area of timely communicating the manager and staff fell short. They were poor on following up with return calls and they avoided and or evaded direct questions and concerns by client(s). The process became very troubling for me at an important time and decision of my life. I was totally stressed out by the Manager and staff. I honestly would not want to put anyone else through what I experienced.

The loan processor and NAF as a whole was horrible from a follow-up, communication, answering questions, and pushing the transaction through to completion. I heard basically nothing for two months, then it took over a month to cross the finish line. The communication between NAF and the underwriters (Spring EQ) was horrible and slow. We were supposed to close two days earlier, it was called off by the underwriter, and I heard nothing until two hours after the closing was supposed to happen. I received the docs two hours before the closing and found out my wife had to sign the documents, and she was out of town. I didn't know any of the terms until after the closing, and my requests for specificity about certain items were never answered by NAF. I would not recommend NAF, especially if Spring EQ is the underwriter, and the two together were awful. If I knew the process and communication and coordination were going to be that bad, I would have borrowed the money from a competitor, even if it meant I would have had a worse loan. Ben was honest and I thought he was straight with me. Once I completed the application, he really was out of the picture as my loan moved to the loan processor. So, I am not rating him poorly, but the rest of the team and the process were not customer focused, thorough, and didn't try to meet my needs and expectations. The only reason there was a push to close, was the lender wanted the deal closed and funded before the end of October. If it slipped one more day, I bet it would have taken another few weeks. Now I have to make a payment in December, where a one further day delay would have pushed my first payment to January, and Spring EQ jumped through hoops to make sure the funding occurred in October. I even had to call the lender and their agent to make sure I received the funds on the 31st. It was simply unbelievable.

No say, at this time .