New American Funding Reviews
Review by Joel Barnes for Greg Martinez
Completed transaction on September 24, 2021
If the final paper work reflected what my original quote was
Review by Michael Codish for Sheldon Hecht
Completed transaction on September 13, 2021
Not keeping us in the dark about how much money we’re going to receive and then give us a number at the last minute and then when we received our payment it was totally different then what was discussed to me you need to be a straight shooter and let us know exactly what’s going on not beat around the bush .
Review by Michael DiGregorio for Serafin Hurtado
Completed transaction on September 12, 2021
Better communication. Detailed communication. Don’t assume the customer knows anything about how the mortgage process works. Some customers know a lot, some don’t.
Review by Karine Steinman for Adam Ramirez
Completed transaction on September 10, 2021
Long delays on everything
Review by Keith Meyer for Jacob Hayes
Completed transaction on September 10, 2021
Not returning calls and When Stephanie was involved things really got sloppy.
Review by James Faulkner for Tammie VanDeusen
Completed transaction on September 10, 2021
Just improve on communication
Review by Lauren Frank for Stephanie Boji
Completed transaction on September 10, 2021
Overall, our experience with New American Funding was positive. However, communication was not the most clear in defining what was actually required by us. Oftentimes, the online portal asked us to provide information and sign documents that were duplicates of what we previously signed or they were not actually required. The online portal was also not user-friendly and did not provide clear updates on the progress of our loan. Stephanie did quickly respond and answer our questions when asked.
Review by Valerie Hajduk for Tom Carruth
Completed transaction on September 10, 2021
There were many many elements to this refinance that should have gone smoother. First, they misquoted the numbers because they didn't categorize the property correctly (i.e. condo, PUD). He needs better attention to detail. If a signature was missing then he could have caught it before sending the paperwork off to only be sent back to him weeks later. I often had to reach out to find the status of the loan, which ended up taking a long time. Nice people, but overall disjointed experience.
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