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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 382,718 reviews

Customers were not compensated for their New American Funding reviews.

2.3 September 9, 2021

Review by Ana Rosario De Perez for Patrick Alberson

Completed transaction on September 9, 2021

I will recognize we got the main purposes of our refinancing accomplished!! Not until the appraisal point came by horrible opinion of appraisal feel like we over paid for a lousy not common sense actual market value, and my other complaint it’s about the disclosure statement inexplicably fee could not get in touch with anybody could explain where it came from!!!

2.3 September 9, 2021

Review by Kenya Patron for Patrick Alberson

Completed transaction on September 9, 2021

I became a customer back in 2019, Dustin Anderson completed my refinance smoothly. This process was very redundant , after confirming the same information over and over again, I received documents confirming a marriage I don’t have. I notice my city was wrong on a lot of my forms at closing. This process was just messy.

2.3 September 9, 2021

Review by Robert Bower for Pouyan Narani

Completed transaction on September 9, 2021

Payment for my old loan was taken out when I was told it wasn't going to happen after specifically asking Pouyan. Then the not so helpful customer service rep said I have to wait 15 to 17 days to get my money back.

2.3 September 9, 2021

Review by Kristen Riddle for Pouyan Narani

Completed transaction on September 9, 2021

Initial quote did not include several charges and fees which did not allow for accurate price comparisons between lenders. When asked about these hidden costs and fees, we were not given a clear answer as to why they were not disclosed earlier in the process, but we were able to get a lender credit to cover these costs after some back and forth with our loan officer. We did not feel that we were presented with clear, complete and accurate information on our loan costs throughout the process.

2.3 September 9, 2021

Review by Phillip Bachor for Michael Lesinski

Completed transaction on September 9, 2021

We were called and offered an "easy, quick rate reduction refinance" that ended up taking three months and taking a LOT of my time. We were told to not make payments, and then were contacted because payments were now behind; TWICE this happened. "...will not need to make October/November...", then something came up with a judgement from 2013, that noone could explain to us why it didn't happen the previous year when we got MONEY OUT of our refinance with you. It was very confusing and messy!

2.3 September 9, 2021

Review by Richard Williams for Kristina Grzywacz

Completed transaction on September 9, 2021

I like working with Kristina. She is efficient. However, I do not appreciate the loan process and I never want to ever refinance with your company. I have been a loyal customer for many years and I had the hardest time understanding your ignorant and anal process. You could have treated me better.

2.3 September 9, 2021

Review by Alyssa Holler-Hilbert for Kristina Grzywacz

Completed transaction on September 9, 2021

The process was clunky. Communication from Kristina was ok, but the terrible communication overall impacted my rating of her, especially as the last stage was confusing and lacking necessary information being communicated appropriately.

2.3 September 9, 2021

Review by Ruben Gutierrez for Keith Beever

Completed transaction on September 9, 2021

It.would.of.been.appreciated if Keith would of returnEd my wifes calls..he didnt..she had questions...also a lack of communication in getting info in processing the loan..resubmitting doc info....1..2..3 times really?..aggravating and annoying..also the notory who came to the house ask to use the restroom..peed on the floor..not one drop in the toilet!!!

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