New American Funding Reviews
Review by Michael Minicucci for Edwin Miranda
Completed transaction on September 9, 2021
No schedule of when paperwork was needed, they wanted it right now when they asked with no heads up. My fiancé and I work full time second/third shift jobs and it’s hard to get things with our schedules. A few days notice would have been better for needed things.
Review by Dennis McKeon for Jennifer Chandler
Completed transaction on September 9, 2021
Jennifer evidently only handles the front end of the process. It seems that the process was completed by a person in California. Since I reside if Florida the time difference was certainly inconvenient, but would have been workable if the person processing the loan had not been so either new at her job (?) or incompetent.
Review by Matt Arrigo for Renee Boulet
Completed transaction on September 9, 2021
There was a lack of transparency and honestly throughout the process. The only reason that we closed with New American was the "incentives".
Review by Jireka Gurley for Don Gibson
Completed transaction on September 9, 2021
Better communication with myself, my agent, and the company. In addition to this, the speed of communication via email and phone needs improvement. The miscommunication led to many missed opportunities and need for constant clarification, which made this experience a memorable one but not because of the good moments but the headaches.
Review by Michael Caston for Bonnie Briese
Completed transaction on September 9, 2021
I feel like the whole process was extremely long and the communication was definitely lacking sometimes.. I had to reach out to Bonnie after weeks of not hearing from her! I realize the system is set up against BLACKS !from day one, that's what I felt after jumping through hoop after hoop!! That's my opinion about the whole experience. MC
Review by Jay Jordan for Scott Chapman
Completed transaction on September 9, 2021
Pros: - Great rate - Answered questions to the best of his ability - Closing day was smooth Cons: - Delayed closing by 2 days for a mistake on their part. - Lack of communication, especially towards the end. Note: They were swamped with closing a number of loans when working on ours, but this still does not excuse the lack of communication on their part both with me and with our closing attorney.
Review by Jenise Pewitt for Mychael Fields
Completed transaction on September 9, 2021
Processing was extremely slow. The processor waited a week to request conditions which caused an extended 2 week delay. I was not told an accurate number for lender fee's. I was told there would be no lender fees for my client & turns out there absolutely was, thankfully my client had funds to close. The experience with New American funding was the absolutely unacceptable in lending. Communication was very low, we were constantly wondering what was going on with processing. Not likely to refer.
Review by James Brenneman for Robert Sides
Completed transaction on September 9, 2021
I repeatedly had to submit the same documents over and over and over. On a couple occasions when I reached out for help I did not receive a response. When things changed I had to follow up to find out why, it was never proactively explained.
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