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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 382,610 reviews

Customers were not compensated for their New American Funding reviews.

3.0 December 19, 2020

Review by Grace Wilson for Matt Allsopp

Completed transaction on December 19, 2020

Matt is lovely to speak with, and I have full confidence in his abilities and his genuine interest in doing what is best for me as a client. He is knowledgeable, and very friendly. My issue is with his lack of communication during the closing process. I found that it was hard to get a hold of him, and I felt a bit stuck in the middle between him and the escrow company. I would recommend him to folks who are very used to this process, but for me, I wanted a bit more of a roadmap with checkins.

3.0 December 18, 2020

Review by Ryan Bales for Matt Allsopp

Completed transaction on December 18, 2020

The process took too long, the terms seemed to change every time I received an update, and the final paperwork was incorrect twice. Compared to my previous refinance this was painful, and if it wasn't for the significant rate change I would have canceled the refi months ago.

3.0 December 15, 2020

Review by Rosa Flores for Sharlene Ruiz

Completed transaction on December 15, 2020

Not responding to message sooner, during loan processing mostly assistant loan officer always responds to my questions and assisted us until loan is completed.

3.0 December 15, 2020

Review by Ann Yang for Chao Vang

Completed transaction on December 15, 2020

I’ve worked with Chao in the past and he was quick to respond and got back with my questions in a timely matter. This time around I’m not sure if the volume was high but I felt like there was a few hiccups with communication. At the end of the day, we were able to get refinanced.

3.0 December 15, 2020

Review by Macy for Chao Vang

Completed transaction on December 15, 2020

Be more friendly

3.0 December 15, 2020

Review by Susan Monahan for Anonymous Anonymous

Completed transaction on December 15, 2020

We were overall ok with the experience...it seemed that the communication between employees of new American was not consistent at times. There also seemed to be little concern about sending private documents over the internet which was disappointing. We are glad everything got done and appreciate all the hard work. Thank you.

3.0 December 13, 2020

Review by Kevin Ciresi for Stephen McKenzie

Completed transaction on December 13, 2020

The process was unnecessarily burdensome. Whether this is a sign of the times or unique to this lender is unknown. Once to twice weekly emails arrived needing more and more data, more often duplicating data already submitted. After several delays we were penalized financially because we were in different cities when the loan finally was made available for signing.

3.0 December 11, 2020

Review by Melissa Hughes for Chad Faur

Completed transaction on December 11, 2020

NA

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