New American Funding Reviews
Review by Grace Wilson for Matt Allsopp
Completed transaction on December 19, 2020
Matt is lovely to speak with, and I have full confidence in his abilities and his genuine interest in doing what is best for me as a client. He is knowledgeable, and very friendly. My issue is with his lack of communication during the closing process. I found that it was hard to get a hold of him, and I felt a bit stuck in the middle between him and the escrow company. I would recommend him to folks who are very used to this process, but for me, I wanted a bit more of a roadmap with checkins.
Review by Ryan Bales for Matt Allsopp
Completed transaction on December 18, 2020
The process took too long, the terms seemed to change every time I received an update, and the final paperwork was incorrect twice. Compared to my previous refinance this was painful, and if it wasn't for the significant rate change I would have canceled the refi months ago.
Review by Rosa Flores for Sharlene Ruiz
Completed transaction on December 15, 2020
Not responding to message sooner, during loan processing mostly assistant loan officer always responds to my questions and assisted us until loan is completed.
Review by Ann Yang for Chao Vang
Completed transaction on December 15, 2020
I’ve worked with Chao in the past and he was quick to respond and got back with my questions in a timely matter. This time around I’m not sure if the volume was high but I felt like there was a few hiccups with communication. At the end of the day, we were able to get refinanced.
Review by Macy for Chao Vang
Completed transaction on December 15, 2020
Be more friendly
Review by Susan Monahan for Anonymous Anonymous
Completed transaction on December 15, 2020
We were overall ok with the experience...it seemed that the communication between employees of new American was not consistent at times. There also seemed to be little concern about sending private documents over the internet which was disappointing. We are glad everything got done and appreciate all the hard work. Thank you.
Review by Kevin Ciresi for Stephen McKenzie
Completed transaction on December 13, 2020
The process was unnecessarily burdensome. Whether this is a sign of the times or unique to this lender is unknown. Once to twice weekly emails arrived needing more and more data, more often duplicating data already submitted. After several delays we were penalized financially because we were in different cities when the loan finally was made available for signing.
Review by Melissa Hughes for Chad Faur
Completed transaction on December 11, 2020
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