New American Funding Reviews

The poor handling of our processing was unlike anything I’ve ever experienced through multiple loans with multiple brokers and direct banks. I am happy that we finally closed ~5 months after starting the process, but most don’t have the luxury of that amount of time.

Everything was very last minute and it was inaccurate multiple times!

Just the real lack of communication from the Loan Officer. Loan was in process over 60 days and we still had to jump through many last min hoops. Communication by AJ was just horrible. If problems were communicate early on or even within two weeks of closing they would have been solved from all involved. Again, thanks to Larry Finkelberg for stepping in to make it happen.

I have no idea who this person is. The person I was working with somehow stopped without any communication with me

The actual worst experience of my life . Ended up getting screwed over in the end paying more a month than we had talked about the entire process but then was told by them that they never told us that number and played dumb because they messed up, instead of just owning it and apologizing Scott just gaslighted us saying we were making stuff up and that he never said that even tho him and Diana told us that specific number MULTIPLE times . Just liars who just tell you one thing till the end to get you to buy it so they can make money off of you. Pitiful

I want to share my extremely disappointing experience with Jon Williams and New American Funding (NAF) in hopes it helps others avoid the same stress and frustration. I began my mortgage application process with a pre-approval on April 21, 2025, and the full file was received by NAF on May 2, 2025. For the next 51 days, I stayed responsive and submitted every document they requested—many of them more than once due to poor internal tracking. Despite my cooperation, the process was riddled with delays, miscommunication, and a complete lack of accountability. My assigned processor, Elisa, never returned a single phone call, voicemail, or email. Jon, while polite early on, failed to follow through on key steps, including initiating basic verification processes like a mortgage credit supplement until nearly seven weeks into the process. I was never informed that third-party vendors would be contacting me to request sensitive financial information, and I had to verify their legitimacy on my own. A rate lock was added without my consent, increasing my closing costs by over $3,600. I was issued three different closing disclosures, none of which led to a clear to close. Even after setting a firm deadline for resolution, NAF continued to stall and ultimately couldn’t deliver a clear to close in time for my extended purchase deadline. I formally withdrew my application on June 21 after it became clear the deal would once again be pushed back. This was one of the most stressful and poorly managed financial processes I’ve ever experienced. I would not recommend working with Jon Williams or New American Funding to anyone looking for a smooth or professional mortgage experience.

I want to share my extremely disappointing experience with Jon Williams and New American Funding (NAF) in hopes it helps others avoid the same stress and frustration. I began my mortgage application process with a pre-approval on April 21, 2025, and the full file was received by NAF on May 2, 2025. For the next 51 days, I stayed responsive and submitted every document they requested—many of them more than once due to poor internal tracking. Despite my cooperation, the process was riddled with delays, miscommunication, and a complete lack of accountability. My assigned processor, Elisa, never returned a single phone call, voicemail, or email. Jon, while polite early on, failed to follow through on key steps, including initiating basic verification processes like a mortgage credit supplement until nearly seven weeks into the process. I was never informed that third-party vendors would be contacting me to request sensitive financial information, and I had to verify their legitimacy on my own. A rate lock was added without my consent, increasing my closing costs by over $3,600. I was issued three different closing disclosures, none of which led to a clear to close. Even after setting a firm deadline for resolution, NAF continued to stall and ultimately couldn’t deliver a clear to close in time for my extended purchase deadline. I formally withdrew my application on June 21 after it became clear the deal would once again be pushed back. This was one of the most stressful and poorly managed financial processes I’ve ever experienced. I would not recommend working with Jon Williams or New American Funding to anyone looking for a smooth or professional mortgage experience.

Due diligence. ....better more prompt communication. Maybe ask if there is a mortgage on the property instead of just relying on a credit report.