New American Funding Reviews
Review by Deborah Roush for Kalee Benowitz
Completed transaction on August 4, 2021
Strung everything out, everyday something different. Had to look up things myself they should have known and then prove it to them, like my flood insurance. I would email are we all finished and they would come back with something that should have been done. If you asked a question they did not explain just short answers that didn’t explain. On my closing date no one was available and my papers were not finished, so the 10am closing didn’t happen and we were left in dark for hours not knowing.
Review by Donna Bass for Nick Giangrande
Completed transaction on August 2, 2021
Overall my experience was not bad- only had a few missed promises of return calls by Nick- I am ex-military and our word is bond.
Review by Ryan Rippin for Michael Riley
Completed transaction on August 1, 2021
We did a refinance. The paperwork information was not correct the first couple of times we received it. Information related to work and dependents was incorrect even though we our original mortgage was done through this company. Michael was easy to communicate with.
Review by Daniel Rodriguez for Anna Sou
Completed transaction on July 19, 2021
I expected to receive a rate promised that was later increased. And by the time I was given the choice to either accept the higher rate or walk I was already too involved in the process and this felt forced to take the higher rate loan. The rest of the process worked out fine.
Review by Susan DeMarco for Chris Marr
Completed transaction on July 19, 2021
My clients were happy with the hard work that went into getting this loan approved. I just wish communication had been more open and more timely. I had a client on the edge of their seat for weeks!! I’m the end it was fine, but I think communicating with all of us throughout the process would have made it less stressful. No complaints. Just a tip.
Review by Dan Bailey for Mark Esterholt
Completed transaction on July 15, 2021
Marc was mostly responsive & helpful, but overall I felt my small account was treated with unimportance if not disdain, despite my being easy & pleasant to work with. I was confused by the long gaps between steps, since the process wasn't pre-explained). My loan specialist (not Marc) seemed inept (not knowing the applicable laws for my state, asking me to commit to the loan before a loan estimate, being dismissive of my legitimate concerns or just not responding. I wouldn't use New Am. again.
Review by Valarie Doan for Rich Steffens
Completed transaction on July 11, 2021
I know the team was working hard on getting this loan done for our home purchase and that I would give excellent rating. The part that I rated low was communication. As a first time home buyer I would like to be more informed as the process was nearing the end. Also I would prefer to be told something is going to take longer and not, "Oh any time now, should be an hour or so, somtime this morning" I would rather be told " things won't be done until later today" the truth is always best.
Review by Michael Hinds for Michael Lesinski
Completed transaction on July 11, 2021
Everything was done by email- I’m 68 years old and not very tech savvy, would have preferred more could have been handled with phone calls - thankfully, a few of the folks I work with are younger and helped me with the emails , esigs etc
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