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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 382,610 reviews

Customers were not compensated for their New American Funding reviews.

3.0 July 7, 2021

Review by Reichle Porras Yarnell Team for James McKibban

Completed transaction on July 7, 2021

This survey should be kept confidential from the clients.

3.0 July 7, 2021

Review by John Carter for James McKibban

Completed transaction on July 7, 2021

Started out great for sure, then finished lackluster with multiple follow ups, long waits for updates, etc.

3.0 July 7, 2021

Review by Bailey Nakano for James McKibban

Completed transaction on July 7, 2021

James was very attentive in the beginning of the loan process. Once we were moving forward with a home I was transferred to a number of other reps without intro. The first loan document sent out was listed incorrectly at a higher home cost which made myself and real estate agent uncomfortable. I was told to just sign but then after the agent reached out I was told it would be updated, it wasn't. Then my name was continuously spelled wrong via email, which did not make me feel taken care of.

3.0 July 7, 2021

Review by Craig Vermeyen for James McKibban

Completed transaction on July 7, 2021

James was much more disconnected from the process this time and Jonathan was not able to effectively meet our needs without repeatedly explaining our requirements and redoing paperwork. We expected a much more efficient process as we had experienced with James several times before.

3.0 July 7, 2021

Review by Joel Jacobson for James McKibban

Completed transaction on July 7, 2021

Better communication. James seems knowlegeable and generally courteous. He didn't respond within the time he said he would on a couple of occasions, which was annoying. Also, the escrow company really messed things up. They sent my closing papers and check to my tenant at the refinanced property - who opened it and saw all the confidential info. She had to mail me the check and closing statement, which took a couple of weeks longer. That was a big mistake.

3.0 July 6, 2021

Review by John Miesbauer for Cesar Zarate

Completed transaction on July 6, 2021

I wish not to provide feedback. Thank you

3.0 July 6, 2021

Review by Meschelle Lee for Devin Davis

Completed transaction on July 6, 2021

Your underwriters need to be up front and have the list of items they will need. This just 1 more piece of information stinks. Professionals know what they need and ask for it in advance not dragging it out for weeks. Sometimes you have to use common sense yes a company has merged and the pay stubs will look different. Be human and not a monkey.

3.0 July 5, 2021

Review by Joseph Robertson for Chris Cooke

Completed transaction on July 5, 2021

Once the process got taken over by underwriting, Mr. cook became a ghost. His follow up was scarce. He should have been the face of the entire process. Allowing the underwriters to communicate directly with me was frustrating and some of the hoops I had to jump through we simply ridiculous. My experience is always bad though, so don’t feel bad. I get put through the ringer for being self employed. It’s not fair

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