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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 382,718 reviews

Customers were not compensated for their New American Funding reviews.

3.0 November 29, 2022

Review by Sandra Lyons for Pam Rios

Completed transaction on November 29, 2022

More communication with updates could have been better during the months we were under contract.

3.0 November 29, 2022

Review by Garrett Kirsch for Riana Wasbin

Completed transaction on November 29, 2022

I had 3 different advisors on my file, and received different information regarding my loan, details on expenses, etc. In the end, I had very little confidence in the information I was receiving, which is not an indictment to Riana personally, just the differences between everyone who worked my file I guess. I got all the information I needed at the actual closing appointment.

3.0 November 23, 2022

Review by Elizabeth Smith for Jarrod Harris

Completed transaction on November 23, 2022

Better communication would have been great. A list of everything that was going to be needed upfront, so we could find all the documents we needed and get them sent at once. Also, getting calls, emails, and texts back on the day we reach out or by the next day at the least. Last, when our loan person went on a hiatus we didn't find out until I had to send her an email about something. We should have been notified before she left for an extended period of time and told who our new person would be, so there would be no confusion. It just overall did not feel like a very professional experience or a very experienced business. I would not want to use you again if I could avoid it. I do have to say everyone was nice.

3.0 November 23, 2022

Review by Tristan Lopez Baumgardner for Zain Ali

Completed transaction on November 23, 2022

Other members of the company I dealt with. Not Zain. Zain was great. Too many hands in the cookie jar and lack of communication and help for a first time home buyer. Zain=good the rest of them= terrible.

3.0 November 22, 2022

Review by Beth Fennel for Ruth Danielson

Completed transaction on November 22, 2022

Response of communication could've been better. When they needed something it needed to be instantaneous, but when we requested an update it could take 2-3 days or longer before we received information.

3.0 November 18, 2022

Review by Candace Taylor for Danielle Mccauley

Completed transaction on November 18, 2022

New American is the absolute WORST. I wish I had access to a media outlet where I can tell everyone in the world NOT to use your bank. Danielle was nice. Its unfortunate she works for such a crappy bank. You all messed up my escrow, it doesnt look like I have homeowners insurance, you overpaid credit cards even after I told you I had already paid them off. it took 3 MONTHS to close. Ridiculous. As soon as I can get from under this bank, I promise you I will

3.0 November 14, 2022

Review by Daniel Garcia for Moe Rahman

Completed transaction on November 14, 2022

Closing was delayed due to lack of communication from Di. Moe was good. I would liked to have heard from him more as clients realtor.

3.0 November 13, 2022

Review by Michael Abruzzo for Marcell Walker

Completed transaction on November 13, 2022

Marcell was helpful, but took a leave from the office at the beginning of the process. It was Shawn Brown who worked with us through the entire process. She did an excellent job as it seemed Spring EQ did not know what they were doing. Shawn followed up on everything, otherwise, I am not sure the loan would have been processed.

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