New American Funding Reviews
Review by Sandra Lyons for Pam Rios
Completed transaction on November 29, 2022
More communication with updates could have been better during the months we were under contract.
Review by Garrett Kirsch for Riana Wasbin
Completed transaction on November 29, 2022
I had 3 different advisors on my file, and received different information regarding my loan, details on expenses, etc. In the end, I had very little confidence in the information I was receiving, which is not an indictment to Riana personally, just the differences between everyone who worked my file I guess. I got all the information I needed at the actual closing appointment.
Review by Elizabeth Smith for Jarrod Harris
Completed transaction on November 23, 2022
Better communication would have been great. A list of everything that was going to be needed upfront, so we could find all the documents we needed and get them sent at once. Also, getting calls, emails, and texts back on the day we reach out or by the next day at the least. Last, when our loan person went on a hiatus we didn't find out until I had to send her an email about something. We should have been notified before she left for an extended period of time and told who our new person would be, so there would be no confusion. It just overall did not feel like a very professional experience or a very experienced business. I would not want to use you again if I could avoid it. I do have to say everyone was nice.
Review by Tristan Lopez Baumgardner for Zain Ali
Completed transaction on November 23, 2022
Other members of the company I dealt with. Not Zain. Zain was great. Too many hands in the cookie jar and lack of communication and help for a first time home buyer. Zain=good the rest of them= terrible.
Review by Beth Fennel for Ruth Danielson
Completed transaction on November 22, 2022
Response of communication could've been better. When they needed something it needed to be instantaneous, but when we requested an update it could take 2-3 days or longer before we received information.
Review by Candace Taylor for Danielle Mccauley
Completed transaction on November 18, 2022
New American is the absolute WORST. I wish I had access to a media outlet where I can tell everyone in the world NOT to use your bank. Danielle was nice. Its unfortunate she works for such a crappy bank. You all messed up my escrow, it doesnt look like I have homeowners insurance, you overpaid credit cards even after I told you I had already paid them off. it took 3 MONTHS to close. Ridiculous. As soon as I can get from under this bank, I promise you I will
Review by Daniel Garcia for Moe Rahman
Completed transaction on November 14, 2022
Closing was delayed due to lack of communication from Di. Moe was good. I would liked to have heard from him more as clients realtor.
Review by Michael Abruzzo for Marcell Walker
Completed transaction on November 13, 2022
Marcell was helpful, but took a leave from the office at the beginning of the process. It was Shawn Brown who worked with us through the entire process. She did an excellent job as it seemed Spring EQ did not know what they were doing. Shawn followed up on everything, otherwise, I am not sure the loan would have been processed.