New American Funding Reviews

I think that the information was given at bad time. They should have been presented earlier in the transaction. The Loan Officer was very patient and I think he worked with what information he was given on both sides of the transaction. But I would recommend Ron Dorko again.

Andrew was really great to work with. However, working with our loan processor Jem was not a great experience. We had sent all of the documents requested from the processor the evening she requested it. One of the reasons we picked NAF was the ability to close quickly. We had a tight deadline so we provided all docs and information as quickly as possible. After not hearing from her (or anyone from NAF) for 3 days, we discovered that Andrew was out of the office and it didn't seem like anyone was tracking the status of our loan. Luckily our realtor reached out and Jem called us asking us a number of questions we answered in the previously sent documents. She stated that she never received any documents so we resent them. Afterwards, it was discovered that she missed the attachments in the initial email. The next few days were a stressful and frustrating back and forth to ensure everything was still on track to close on time. She would ask for one item per time that we would provide without any detail or explanation of the exact thing she needed. I ended up needing to call my insurance company 3 separate times to get forms when we would have appreciated just knowing all the documents she needed up front. 5 days before closing she called us to inform that she was busy with other loans and we weren't her only clients and she didn't appreciate us reaching out to her to check on the document status. Unfortunately, this experience was not great and contributed much more stress than it needed to be for first time homebuyers.

Andrew has been great for the nearly 3.5 years we’ve been trying to get a home. He’s checked in regularly and been patient, ultimately earning our business. He even worked to get a lower rate than what our bank could offer. This is all appreciated. Unfortunately, we experienced a nerve-wracking final 48 hours leading to closing that resulted in a delay in our closing. My husband contacted our loan officer 3 weeks ago to confirm NAF had what was needed from the HOA and he confirmed that he had everything. Flash forward to the day before our closing and suddenly the loan processer said she didn’t have a crucial set of HOA documents necessary for closing (insurance materials). This was news to every single party involved (buyers, seller, buyers’ and seller’s agents, closing attorney) except somehow NAF. There was no communication about this issue until the proverbial eleventh hour and it resulted in a delay of activities surrounding closing. While we were ultimately able to close on the same day we scheduled, the 6 hour delay was awful and 100% preventable. Activities contingent on our on-time closing were impacted by the delay and this may have negative repercussions as new home owners. For a process that should have been smooth and full of excitement, this was anything but. I am very disappointed in our closing experience and would not recommend a repeat performance for anyone. I believe we’ll continue to have a positive relationship with Andrew and NAF, however, this damaged my perception of the efficacy and quality of our lender.

Your UW Team is awful. To caught up in the minutiae. Can’t see the big picture. This my 3rd house loan with NAF. Never missed a payment. It will be my last loan. This one cost me more money than it was worth. I was treated like a high school kid with no job trying yo buy a house. I almost walked away from NAF cash. I would have, if not for Stacy being there for me.

Due to my loan processor changing in the middle of the process, there were a few communication issues. Edwin Miranda tried to be supportive and I do not believe any were his fault. The overall process was a little frustrating due to the circumstances.

He referred me to someone else, hardly had any info for me.

Communication was spotty at times, and I had to follow up during the refi process. Also my most recent refi was through another company because CCM would/could not match/beat the deal.

The support staff around Steve is unorganized and inefficient. Please review my emails to/from your staff for entire context. The process of refinancing my Cardinal mortgage with Cardinal again took entirely too long. Please also check my response times to requested documents. I'm probably in the top 1%. Thank you, Steve Cole SCole388@gmail.com