New American Funding Reviews

The loan process was pretty fast and easy and the text reminders were always good for the times i forgot or got busy and could not see my emails right away

Throughout the whole process, it was very good. We had a government shut down. They kept me informed as soon as it opened up they were right on top of it. Terry was very amazing at keeping me apprised as to what was going on.

Franco provided great guidance and gave detailed explanations to help me understand my options.

Communication was good throughout the whole process

Ashley was very helpful.

Cynthia was easy to work with and very supportive throughout the loan process. Thank you!

Ryan worked with me and my budget to get me a good loan at good rate for today's market. I am very thankful I was able to work with him and appreciate the hard work he did to get me and my family a home.

I don’t know anyone who would ask me to recommend a loan officer since I’m moving to a new area. Ryan was referred by my realtor. Ryan was great, but the process was more complicated than when I purchased a home 30 years ago and more than I expected. Ryan was responsive. We scheduled a phone meeting with my stockbroker, Ryan, and me to lay out a plan. As I understood Ryan’s position, he would shop for the best option for me. I wanted to do a bridge loan as I have done before to give me time to clear out my house and sell it. I was told that my loan was like a bridge loan. I didn’t expect to buy points and I thought the interest rate would be better. Perhaps that will happen when I pay the loan down when I sell my home. I have a friend who just bought a house through an online lender and got a much better rate. To make the process better, look at documentation that’s submitted in the loan application process. If it requires a URL documentation, don’t request pdf. Make sure date parameters will satisfy the underwriters. It seemed like I had to provide the same information multiple times. Requests from my accounts would include date parameters. I would send that and then Paige (Ryan’s assistant) would say they needed it from different dates. I had submitted my bank statements previously from those dates. It seemed the request for additional information was to satisfy the underwriters. I didn’t think it should matter from what account the funds came from. That may be a government requirement. My loan was probably more involved because I hadn’t sold my existing home (which had a mortgage) and I was using investment proceeds to fund the down payment. I realize it was complicated by my being out of the country for over two weeks. I was at sea for days where I wasn’t available plus it was a 14-hour time difference. However, I talked to my stockbroker by phone and e-signed a document when we were in port and I could use my phone. It was difficult to respond to an email asking for specific information needed in order to close for the first scheduled closing. I received it as we were leaving the ship where I had WiFi. There were four or five things requested. When I was on a bus, I supplied what I could. Ryan worked well with my stock broker; however, it seemed that we couldn’t get final numbers from the underwriters. My broker had to set up recurring IRA distributions twice—once for over $4900 (which seemed like a lot) and then that had to be canceled and they wanted distributions from two different accounts, but the amounts kept changing. Without those, it was hard to move forward. The final numbers totaled about $1600–a lot less than $4900. Make sure that documentation is finalized when scheduling the closing. We had three different closing dates. I suspected that the first closing wasn’t going to happen. I live over an hour from the title company. The second closing was scheduled for noon. I drove to the title company and was told by my realtor that it might be later in the afternoon so we had lunch. I waited for all afternoon and it didn’t happen. As I’m in the process of clearing my home and having work done to get ready to sell it, I could have been home working. The seller wondered why it kept being rescheduled. They could have declined. They had already given me more than a 30-day closing because of my trip. Finally we closed at the third appointment! The day before closing I worked with Paige to provide documentation that the recurring deposits were in my account. They had to be verified by someone at my credit union. The morning of closing I was confident that we were closing then Paige contacted me indicating that the verification from my credit union did not include the deposit because it was pending. My internet was down and I couldn’t submit it from my phone so Paige accessed my account to get the URL documentation the underwriters wanted. I’ve never done that before! My kids don’t even know that information. Paige was great to work with I might add! Try to get numbers more definitive before closing. An amount was requested for closing that was almost $4,000 more than what was needed for closing. I will receive those funds, but it cost me. I appreciate all the work done by Ryan and Ryan’s team. I’m looking forward to living in my new home!