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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 378,666 reviews

Customers were not compensated for their New American Funding reviews.

2.0 December 4, 2023

Review by Kristi Kinsey for Bryan Hull

Completed transaction on December 4, 2023

Send documents in a timely matter. The lender did not get us closed on the closing date , they were over a week late and I was told that the lender and underwriters did not communicate with buyers agent and the title company very well. Although our experience was not great , Bryan was always kind and considerate when we spoke. Better communication

2.0 November 30, 2023

Review by Erika Caba for Rob Scolnick

Completed transaction on November 30, 2023

They don't listen to their clients. Their communication sucks. I am not satisfied with my end result at all. Will not recommend them. Will not work with them ever again.

2.0 November 24, 2023

Review by Anne Milewski for Marc Castro

Completed transaction on November 24, 2023

Marc lacks the understanding that when working with clients via email and the phone, that the he is just a voice on the line/a stranger and having a dismissive attitude about their clients' concerns and anxiety is not conducive to a positive experience. The client is entrusting probably the largest asset they own and are signing it away and need to have the support of their lender,not to be told that their anxiety is nonsense or "getting inside their head." He actually needs to listen to those recorded line tapes he has and learn from them. He nearly lost a loan because of his attitude. He needs to assure his clients and understand that we don't conduct mortgage loans every day like he has. We actually could not care less about his 21 years as a top lender because our only concern is our loan and our experience. He dropped the ball on this one where he blame shifted to us when it was his team that didn't perform as promised. No. I don't recommend him, however, I do recommend his retraining in customer service. With 21 years experience, it looks like he's due for a refresher.

2.0 November 22, 2023

Review by Courtney Evitts for Bri Baird

Completed transaction on November 22, 2023

.

2.0 November 20, 2023

Review by Rachel Parker for Rob Arias

Completed transaction on November 20, 2023

More communication and organization

2.0 November 17, 2023

Review by Raymond Gionta for Dan Brown

Completed transaction on November 17, 2023

More personal. Phone instead of text and canned emails. More accurate information regarding transaction before settlement.

2.0 November 6, 2023

Review by Ray Hinton for Karl Kakaley

Completed transaction on November 6, 2023

A little disappointed with the communication. It wasn't until after my closing docs that I saw the value of my home was more than anticipated. I could have gotten a larger loan amount, but no one told me. The process felt transactional vs establishing a relationship.

2.0 November 2, 2023

Review by Naimah Tucker for Chris Drexler

Completed transaction on November 2, 2023

I am writing this review to express my disappointment with the communication and timeliness provided by Chris & team during the recent service they provided as a lender. As a representative of my client, I found it necessary to reach out to them on multiple occasions, and unfortunately, the overall experience fell short of my expectations. Effective communication and transparency are critical in any professional relationship, especially when multiple parties are involved in a transaction. It is disheartening when crucial information is not shared promptly and consistently, as it undermines the efficiency and trust necessary for a successful partnership. In order to provide the best service to my clients, I depend on reliable and responsive lending partners. Regrettably, the experience with Chris' team has left me questioning their commitment to these essential qualities. I hope that this feedback serves as an opportunity for improvement, as I believe that open and effective communication is the cornerstone of a successful business relationship.

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