New American Funding Reviews

I received a request for information days after the request was initiated within the company (as shown by the email thread timestamp), items were requested of me that were not actually required and therefore were not investigated fully by the team and cost us, plus the documents on the day of signing contained numerous errors that made our document signing twice as long forcing us, the consumers, to catch all of the errors to make sure we didn’t have to do this process all over again.

I contacted them for a refinance enquiry on Sept 15 th and till Oct 10th i did not get a refinance estimate. So i asked them to drop my application and i was told that they were Very busy.

At the beginning of the loan process, Keith was very helpful… answering questions my spouse and I had, being available when needed. Then we received radio silence for weeks, didn’t hear anything really after the appraisal went through. Keep in mind this is our first time buying a home and did not know how this process works. Fast forward to 2-3 weeks prior to closing, my appraisal for the home was never forwarded to my attorneys, with safety concerns needing fixed prior to closing or the loan simply wouldn’t close, I had to rush to sign documents for Keith to move the loan forward when it should’ve been given to me at least a month prior or my closing would’ve been pushed back. At one point Keith and my attorney were arguing back in forth via email over my lender not providing info or essentially dropping the ball on a few IMPORTANT matters. I honestly was lead to believe my closing date would be pushed back due to my lenders failures. You ask me what would have made it better ? Communication and being on top of things that are timely, to ensure I have no issues to close, and not making me as stressed as I possibly could be in fear we wouldn’t be closing on the already set date.

To have the branch manager berate and belittle me, and copy his team in, was a bit much. I only mentioned once who my employer was and mentioned specifically I was in closing, not that I was a licensed LO/LP, but that I do understand the process. Just because there were intentional missteps along the way, is no excuse to be unprofessional. In the end, he lost the opportunity for referrals from several people, including my realtor, her associates, and the marketing manager of a builder.

Communication from the beginning started with Cari Rubio. Katie did pickup a mess and a lot of mistakes were done before her. We’ve never seen a client have to go through so much.

Property was scheduled to close Dec. 27, 2023. Little to no communication leading up to and through the holiday's. The seller and buyer were ready to close by Jan. 5th and signed an extension to Jan. 17th just to be safe. Again, there was no communication that the clear to close was delayed and that the rescheduled closing date of the 17th would not be met. We extended to the 19th and it finally closed.

A complete and comprehensive list of items and documents required to be submitted for a loan along with the timetable for the submissions to be supplied to the applicant at the beginning of the process. Also, I was contacted by multiple personnel numerous times requesting documents that had already been submitted.

I felt the whole process was unorganized and not explained well. I also didn't like that we were talking to so many different people.