New American Funding Reviews
Review by Duane Edwards for Adam Rose
Completed transaction on March 9, 2021
I was pleased with the guidance and communication I received from everyone at New American during my mortgage refinance.
Review by Anne Shoup for John Jarvis
Completed transaction on March 4, 2021
I wanted to lower interest rate & pymnt, no cash out. I should have known there would be cash out of pocket, but I didn't know & it wasn't communicated to me up front. My 1st closing appt was canceled for this reason but I was not advised. I waited for 30 mins after my appt to call & find out of the cancelation. When finally got to closing, I got the impression the team was done with me. John's email to me said, "I have nothing left to give." No info provided regarding online pymnts & loan info
Review by Michael Villanueva for Andrew Pasillas
Completed transaction on March 2, 2021
It was a easy process.
Review by Deborah Bement for Toby Lane
Completed transaction on February 25, 2021
There was some miscommunication on what documents were due and when. After certain documents were submitted, staff that needed those documents were not aware that they had been submitted.
Review by Sivakrishna Vangala for Pam Rios
Completed transaction on February 19, 2021
Very stressful till the last min but she managed to get me the loan.
Review by Hosea Campbell for Eric Glick
Completed transaction on February 8, 2021
Kelli and Jessica where both great communicators and always made time to explain the process when we had questions. We where priviledged to have had the opportunity to work with them on our first home purchase. Super appreciative for everything.
Review by Bryan Bailey for Carlos Contreras
Completed transaction on January 30, 2021
Great working with me to fit my needs!
Review by Alisa Davis for Edwin Caraballo
Completed transaction on January 28, 2021
The communication between my loan consultant and myself was not good as a related to items needed. The senior processor would submit emails to me at 6, 7 and 8 o’clock at night and then I was rushed to have the requested items to them by noon the next day. The few times that I contacted the loan consultant I felt that there was no interest in assisting me with that I was interested in helping me and that I was intruding on them if I had questions related my loan documents.