New American Funding Reviews
Review by Louis Ochs for Amy Wulf
Completed transaction on September 27, 2023
Better communication. A good faith estimate up front so we know how much you charge for your fees & an idea of what our payment will be. You lose some of the personal touch when you trade it for the convenience of docu-sign. We did appreciate how after we made it known we were unhappy, you turned it around. Communication became much better & you arranged the closing at Carri's office so she wouldn't have to take off work.
Review by Angel Rodriguez for Melissa Mason
Completed transaction on August 24, 2023
Her communication skills could be better.
Review by Karen Harbster for Steve Gouveia
Completed transaction on August 18, 2023
2 hours before settlement was to take place, lender calls to say it's been delayed. Should have had 5% down rather than 3% down which also changed APR to more than 1/8% which meant settlement couldn't take place for 3 days due to a federal law. Buyers had their house packed and on a trailer. Ended up staying with 2 different family members till settlement could take place.
Review by Ernest Fagner for Mike Thompson
Completed transaction on August 18, 2023
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Review by Lacey N Dill for Matt Edwards
Completed transaction on March 8, 2023
More organized and communications
Review by Eryk Bennetti for Greg Lapp
Completed transaction on April 5, 2021
Communication was severely lacking. We were working on a very tight schedule and often when I would email a question or leave a voicemail I would not receive a reply for a full day. The co-signer on this mortgage would often be ignored or talked down to by Greg. They took weeks to correct the co-signers email. Security was also an issue. We were sent someone else’s loan agreement and as stated before they persisted on using an incorrect email. I have concerns our private info wasn't kept safe
Review by Steven Lockard for Greg Hart
Completed transaction on April 30, 2024
Have you had a little rough time excepting my documents. Making me work much harder than I wanted to. And called Amanda about the district attorney sending me a letter. I’ve done three or four revising this attorney and never wrote me a letter.
Review by La Tosha Jenkins for Jennifer Nye
Completed transaction on September 27, 2023
Our first experience with New American was practically seamless. This time it seemed as though the particular agent was new to the VA loan process. We would provide all documents as requested, however many of the emails we received were vague and all the way up to closing day we were being asked to provide documents or proof of various things that we provided during the pre approval process. I love the ease of New American, however this time was more of a hassle than before. I will not and cannot blame everything on New American as there were outside agencies that were not providing required documents in a timely manner or not in the correct format. I will continue to do business with New American in the future but I would hope that any disconnects with the communication process will be ironed out to allow as stress free as possible home buying experience for anyone.
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