New American Funding Reviews
Review by Kasi Zeiger for Dave Bremer
Completed transaction on August 18, 2021
Had to send items in multiple times. Communication was horrible between underwriter and loan advisor.
Review by Valarie Moore for Julie Davis
Completed transaction on August 18, 2021
Slow on communication. Buyer had better luck communicating with the processor so that helped. But it got done so it all worked.
Review by Laura Macias for Damon Szafranski
Completed transaction on August 18, 2021
Julie in processing was way more "hands on" with this transaction. Once I was "signed up" I got automatic canned emails and pushed to processing.
Review by Carlos Lopez for Anonymous Anonymous
Completed transaction on August 18, 2021
There were several mistakes on documentation throughout the process that caused a few delays.
Review by Elai Fresco for David Shin
Completed transaction on August 18, 2021
Very unclear on timeline during the whole process -- how long each step should take and when I could hear back. Real problem was when after the notary came and everything was signed and funded -- got absolutely no follow up to this. Just sent a link to log in to my account, without providing me any details (like loan number) for how to make an account. This was right at the end of the month and it wasn't even clear to me that the next payment was taken care of.
Review by John Murphy for Michelle Sweeney
Completed transaction on August 18, 2021
I found Michelle Sweeney to be very pleasant and professional. There seemed to be a lack of communication between Michelle and the loan officer throughout the process which became very frustrating at times. I was extremely unhappy with my experience at the very end. I believe this was more of the loan officer's issue than Michelle; it is difficult to know for sure. At any rate, not necessarily due to Michelle, I would never use New American again nor would I recommend them to friends.
Review by Oscar De La Rosa for Laura Gonzalez
Completed transaction on August 18, 2021
Just better communication and a faster reaction to things we ask for faster answers
Review by Amanda Tedder for Chris Collins
Completed transaction on August 18, 2021
Sr processor who corresponded with us asked for same information multiple times, did not respond to emails quickly, and seemed to do all correspondence at the last minute. Notably, did not contact our homeowner's insurance until Friday late afternoon one business day before closing and then told us Monday morning that our insurance company was late with the information needed. Also were told by builders that they were having issues getting ahold of mortgage team for closing information.
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