New American Funding Reviews

Ken and his team worked with me to find the right program to support my Refinance needs.

Communication and professionalism.

Hunter was responsive and knowledgeable. Was able to put my mind at ease with questions.

Thank you Scott for everything you did to help me get my home loan approved and for being an ear when I was maxed out with stress. I will definitely refer you to friends and family.

Easy of business and good communication

We were kept up-to-date on every thing and your team responded quickly to our questions. AND we closed in 3 weeks!

Fast, friendly service

***It's nothing at all that's Noah's fault.*** My complaint is that this company waited nearly three weeks after the successful bid to even start processing the file. In the last week, I was asked for an insane amount of information, and everytime I submitted something, the processor Stephanie Minjares would tell me "we have everything we need" "we'll be done very soon" this went on for a week or so. Like... They argued for nearly a week about a bank statement I provided because it apparently needed to be a full page photo... And then waited until the day before closing to tell me that I needed to contact my lawyer for documentation to provide proof that the account was even mine?! AND this was *after* I was told "don't worry about it. It won't be an issue" going into the weekend before when I specifically asked so I had time to get the documents I might need? I also had to schedule and run to the IRS office in breakneck speed. While Stephanie was kind to say "I've never seen anyone get through the IRS that fast"... It should be a clear indication that you should be asking people to schedule appts with those offices way before when I was asked to. I frequently would submit documents, and not get a message or even a recognition of receipt from Stephanie. There was a three day gap in communication at one point. She apologized after I emailed her again... But I shouldn't be having to ask my company for information... They're supposed to be working on the file and guiding me. Requests made weren't particularly clear. It would have helped being asked for specific documents... Most often I would just get something like "do you have anything that says..." Or "we need something showing that...", I would turn what I had in, be told "yep, this is what we need" and then find out a couple days later that it's not sufficient, they need *this thing*... Which I could have provided days before had I been asked for it specifically. Most of the time I would turn stuff in in 20 mins from being asked for it, and then not hear anything at all until the afternoon of the next day... It was very frustrating. My realtor Beth started stepping in the day before closing and pushed to close on time because the loan side of things kept asking to push closing back... so the "resolution" to get us to close on time was to make the file a "priority"... The day before closing. I felt that considering what was going on, it should have already been a priority, and the only reason it got to be was because my realtor pushed the envelope when I was getting the run around. Suffice it to say, I felt extremely confused, concerned, frustrated and had to jump through so many hoops to close on time. It was a particularly difficult experience and while I'm glad to have the loan finally, I don't know that I would recommend NAF to a friend.