New American Funding Reviews

At first he was really great but right before the house closing date he stopped taking my phone calls or voicemails I also emailed and got no response super disappointed because he pulled my credit and I was planning to use this bank but then he just checked out we had a complicated situation where we had to have two banks do to builder restrictions and ended up not getting the house because the other bank jacked up the DP one reason was to many credit pulls

This is the second time we have worked with Justin Gray. I am sure he does great but all of our interactions have been with Wayne Good and he does a wonderful job. I don't feel like giving Justin the credit for our smooth transaction is who this survey should go to.

Mrs. White came highly recommended however she failed to follow through on general customer service such as but not limited to returning phone calls and inquiries. This happened multiple times while trying to communicate with her. I read her reviews after the recommendation and I was hopeful/ excited about having the same positive experiences as other customers. When I did speak to her she was always pleasant, helpful and gave great advice, she just didn't follow up/follow through from a customer service aspect.

The process was much more frustrating that it needed to be. We were only financing 1/4 of the purchase price, had sterling credit, no debt, income and assets to more than cover the small mortgage payment. We were often asked for something urgently, only to be told later that it wasn't important. The same asset/income items had to be explained over and over. We received conflicting information on numerous items. We also felt pressured to purchase insurance from an affiliate.

I expect my lender to be current on loan requirements and laws. New American was not. We found out the hard way the day before we were supposed to close that we were required to bring MUCH more money to the table. We were also given a credit from the seller, but on the day of original close we were told that the credit was too large, so they just left our money out, instead of asking the agent to make a change to the purchase price. Terrible experience and I would not recommend or use again.

More communication during closing. We had to delay our closing twice due to lack of communication and information. My buyers were not happy with the situation.

We are used to having much more consistent communication from our loan officers and processors. Unfortunately we were not kept in communication through the loan process as we requested and there was a lot of us having to constantly call to find out status of clear to close multiple times . There was disorganization ,and inconsistent information given delaying the close on the lender end which caused undue stress on the buyer (your own client) as well as the seller party.

Very little communication with New American. Mixed communications between New American and CareFree Homes El Paso. I will not recommend New American to any friends/colleagues.