New American Funding Reviews

We had the great displeasure of dealing with Ivan Carrasquero. Overall found him very unprofessional and unorganized. If you have the option, ask for another loan “consultant”.

Very Disappointed with their service! They messed up my mortgage process.

Ron Dorco must be the biggest joke in lending. My son has be trying to close for a month and a 1/2 now. This guy is constantly asking for same documents over and over and over that my son continued to supply. Every time something came up he would blame someone else. During one phone call my wife tried speaking to him about the errors and once he found out she had been in the mortgage industry for 20+ years (underwriting manager) and he couldn't BS her he hung up the phone. After missing 2 closing because of Mr.Rons incompetence my son finally walked away. In my 20+ years in the Army buying multiple homes I have never seen such BS.

This company is unorganized and unprofessional. I had a terrible experience when I got my original loan and a longer similar experience on my refinance. I would not recommend this company to anyone.

The conversation with both loan officers started well. But very early on the lack of response was evident. My realtor and wife called, emailed and text as did I with slow response. It would’ve have been so bad if that was end of story. The loan (which didn’t exist) a week before closing with all the effort, calls, time and money spent hadn’t been approved. The loan officer didn’t know their rules in a community property state that both husband & wife need to go on paperwork. E weren’t trying to do that. There’s never an excuse for not knowing your business when others time and money are involved. Dylan let us down, offered poor customer service and was too cowardly to call us whenever news wasn’t good. Our file and credit aren’t perfect. We can handle it if the answer is no, but not the incompetence in not knowing it’s a, “no” until five days before closing. Unacceptable!! Never again will we use this company. Thanks for wasting all of our time!

wasted time, money and effort in an attempt to refinance; we gathered all the required documents and locked the mortgage refinance rate; had been asked to provide additional information for three months; were assured that we are not going to lose the lock; finally were asked to close our HELOC in order to move forward to only find out that the rate lock is not in force anymore and need to pay additional fees to re-lock; went through numerous delays, requests for additional information, false promises, unreasonable requests to close credit cards and home equity line - asked them to refund appraisal fee and were assured we will get it refunded; one months later still waiting for a refund. STAY AWAY from this company if you don't want to waste your time, money and effort

That are the most incompetent company that don’t care about you or there customers they lie to you as well if you have a incident with your home and need them to help you .they don’t care all they want is the house payment so if you need someone to help you with a insurance check don’t count on it they will lose it and don’t care

Would not go here unless u really understand completely everything & I had fam who work here. Easy loan, my friend had good credit, but a learning disorder. He wasn't told his new home could be reassessed & there is a capping on taxes, etc. He received a 50% increase on his mortgage and couldn't refinance bc he had gotten such a low rate for good credit. Now he suffers from financial hardship and losing his home, all chalked up to a "miscommunication" I regret everyday I thought he would've been taken care of worst mistake of my life.