New American Funding Reviews
Review by Rodrigo Wong for Devin Davis
Completed transaction on April 19, 2021
Communication overall leaves a lot to be desired. From Mass e-mails stating that my loan was at-risk to internal threads between departments referring to my file being part of the communication with me. They made me feel uncomfortable and like I was just another number.
Review by Luis Villalobos Segovia for Yesenia Celestino
Completed transaction on April 19, 2021
N/a
Review by Ernest Reed for Nancy Barlow
Completed transaction on April 19, 2021
Locking in interest rates sooner
Review by Beth Kindt for Adam Rose
Completed transaction on April 18, 2021
I did't know Adam Rose was involved in my refi loan process until it was nearly finished. Other people did all the work as far as I knew.
Review by David McMurrin for Andrew Pasillas
Completed transaction on April 18, 2021
The process dragged on all the way to the end of the rate lock. Communication was poor. I didn’t know if I would get the loan or not all the way to the end of the process. It said I was approved, then it dragged on. Very anxious process. Not good.
Review by Robert Bowers for Ethan West
Completed transaction on April 17, 2021
Loan processor did not communicate clearly or timely.
Review by Mark Claypool for Matthew Hoffman
Completed transaction on April 16, 2021
We feel that follow up in regards to everything could have been better. You need to take more time on the phone to make that person feel that they are your only client not trying to hurry to get to the next call. Responses were unbelievable as far as the loan processor went. If it would have not been for the low interest rate, we would have changed mortgage company's.
Review by Michael Rothmier for Bonnie Briese
Completed transaction on April 16, 2021
We were provided a rate sheet with a .5% loan origin fee. The contract provided had it at .75%, a difference of hundreds of dollars. I had to question why as we were never contacted regarding the increase—only getting affirmation and vague details after calling. Due to time considerations we continued the process. However, we will do business elsewhere next time.
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