New American Funding Reviews
Review by Vicky Williams for Quynh Pham
Completed transaction on June 19, 2021
I received minimal support to explain the extensive paperwork. I did not receive important information in a timely manner, which made me have to take time off of work to address phone calls so I wouldn't have 2 house payments -which was not previously explained. The letter I received about discontinuing the original house payment came 2 days before the closing of this escrow, and they wanted a 5 day notice, which was not possible. This was VERY stressful, and took multiple phone calls to fix.
Review by George Omae for Bjorn Burnevik
Completed transaction on June 12, 2021
I appreciate the hustle Bjorn and team displayed especially Jenna. However, this was the worst loan processing experience I ever had and I've purchased multiple properties (investment and primary). I did not get final loan confirmation until a day prior to closing???!!! Needless to say, this was most nerve-racking with questions and letters I needed to write almost every other day even after I'd been approved and provided all typical documentation. I think they can do better!
Review by Elizabeth Tudor for Melissa Gibson
Completed transaction on June 5, 2021
It seemed to take a very long time to process our refinancing. The number of auto generated emails made things very confusing.
Review by Michelle Hurtekant for Marti MollerKnight
Completed transaction on June 1, 2021
Took forever to get done. She had back surgery right after taking us on for a loan. That delayed things, her assistant had to get things done. There was always more paperwork needed to be signed, why it couldn't be sent all at once instead of being spread out over several weeks. Not organized at all. They were to pay off a couple debts as a condition of loan yet took no details to pay them. Supposed to pay with check snail mailed to them in 2 weeks! They'll be late by then! Do NOT use them!
Review by Chelsea Richardson for Jane Schatz
Completed transaction on June 1, 2021
More communication and try to have a little less hiccups on the process to make things run a little smoother.
Review by Chartia Byrdsong-Flowers for Becky Brown
Completed transaction on May 31, 2021
My experience would have been better if the team had been more attentive to me during this process. Everyone’s response time was great, however I feel the team dropped the ball. Becky did not even know who I was when I’d call her on the phone. The team alerted me of a major issue just two days prior to closing, which was an issue they should have been aware of weeks prior. This caused me to scramble so that I could close in time. Had it not been for family I would not have made it to closing
Review by Timothy Hamrick for Marcell Walker
Completed transaction on May 30, 2021
Never received any phone calls from him just only emails say no personal touch with a phone call
Review by Gina Berlin for Kalee Benowitz
Completed transaction on May 30, 2021
As a realtor I like to have some type of relationship with lender. I never spoke with Kaylee, I didn't receive a return call, or email. Never thank you for referring him back to New American, -0- Now processor Bilala Ghaddar was stellar!
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